DR Congo

Deputy Director- Democratic Republic of Congo

Closing date

Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) is an international charity that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and Finance.

INSO services help NGOs with their day-to-day risk management responsibilities and improve their overall situational awareness to support evidence-based humanitarian access decisions. The organisation has grown from an innovative start-up to become a globally recognised charity and a valuable component of the humanitarian safety coordination system.

Today, INSO provides daily support to more than 1000 NGOs operating in 14 of the world’s most insecure countries and has earned a strong reputation for its performance, principles and professionalism.

As of April 2019, INSO is registered as a charity in the Netherlands with its global headquarters now based in The Hague, the international city of peace and justice.


INSO DRC provides services in the Eastern DRC to more 145 humanitarian organisations with the aim to enhance the delivery of aid and preserve the safety of staff. INSO operates from four regional offices in Goma (North Kivu), Bukavu (South Kivu), Bunia (Ituri) and Kalemie (Tanganyika).

We are seeking an experienced individual to join our team as Deputy Director (DD) to be based in Goma with frequent travel to our field offices in Bukavu, Bunia and Kalemie and other travels as required.

Job Summary

The Deputy Director oversees all aspects of service delivery and plays a key role in ensuring that INSO provides the best support possible to NGOs responding to the humanitarian crisis in DR Congo. Specific responsibilities include the recruitment, training and management of a team of senior analysts (Safety Advisors), editorial review of key INSO DRC products, monitoring and continuous improvement of compliance with service delivery standards and support to the DRC Country Director in the broader development of the program.

The successful candidate will have advanced understanding of humanitarian operations in complex emergency and ideally a strong background in NGO safety and security, be outgoing, inquisitive and detail oriented, and have significant experience building and leading high performing teams. He/she will have the ability to analyze complex security issues and contexts, communicate to an excellent standard of French and English, both verbally and in writing, and above all else share INSO’s commitment to humanitarian principles.

Major Responsibilities

Team Leadership and Management

* Management of the INSO DRC program team and information management team, including recruitment, training, orientation and on-the-job mentoring of team members.

Service Delivery

* Editorial responsibility for flagship bi-monthly analytical reports.

* Supervision and quality assurance of all other aspects of INSO service delivery including 24/7 flash reporting, safety and access roundtable meetings, analytical reports, training, orientations, crisis assistance and other demand-based services.

* Representation and liaison towards third parties, including NGOs, the UN, and international donors.

Program Development
* Support to program development and implementation, including identification of programming priorities, delivery of annual planning, improvement of internal protocols and services and scheduled donor reporting.
* The development and implementation of locally specific internal security management policy, SOPs and guidelines.
* Support to the application of INSO global policy in areas including HR, finance, and operations.
* Leadership and representation of the program in the director’s absence.
* Other program development responsibilities as required.

Mandatory Requirements

* Exemplary command of French (written and spoken). Strong command of English (written and spoken) is a very strong asset.

* Graduate level education in a relevant field.

* Significant experience in insecure/conflict-affected environments with progressive seniority and at least one year at senior management level.

* Proven writing, editing, and analytical skills and a keen eye for detail - the position entails substantial report editing and reviewing.

* Acceptance and strong understanding of humanitarian principles.

* Demonstrable understanding of humanitarian safety practices and their application.

* Outgoing and confident personality.

* Mature leadership and staff management experience in a diverse multi-cultural setting.

* Excellent networking, diplomatic, and representative communication skills.

Preferred Characteristics

* A year’s (recent) experience working in DRC and demonstrable understanding of the humanitarian context in Eastern Congo.

* Experience in staff capacity development and training.

* Experience with NGO project management, including donor reporting and relations.

* First-hand experience of crisis management.

* Prior experience in an inter-agency role.

* Existing information networks and/or local language skills.

* Detailed understanding of INSO mandate & services.

Key Personal Competencies

* Highly organised and capable to deliver work with tight deadlines

* A good listener

* An effective communicator

* Excellent analytical skills

* Team player

* Excellent interpersonal skills

* People management skills

* Able to work in a multicultural environment

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.

As such, the following safe recruitment practices will be applied:

* All offers of employment will be conditional on receiving at least two satisfactory professional references;

* INSO will ask candidates about significant gaps in employment history or frequent changes of employer and address;

* All essential qualifications and relevant professional accreditations and memberships will be verified;

* The successful candidate will be required to provide a valid proof of identity (passport, ID card);

* All new hires will receive an orientation in INSO’s safeguarding policy and procedures and associated documents (Code of Conduct, Whistleblowing etc.);

Terms & Conditions: 12-month contract based in Goma- DRC with expected start date of 01 August 2021, €5,000 per month salary, 4 days annual leave per month and 7 days of R&R every 3 months with an €1,250 allowance per R&R cycle, global medical coverage (excluding USA) and $200,000 AD&D coverage.

How to apply

Interested applicants are requested to send the following to jobs@drc.ngosafety.org before 14 May 2021 with reference “Deputy Director" in the subject line of the email. Only shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

The application must include:

* Cover Letter specifying how you meet the mandatory requirements, any preferred characteristics, your motivation for applying, and what you hope to bring to INSO (2 pages maximum).

* Updated CV (5 pages maximum).

* One relevant and substantive writing sample in French that demonstrates your analytical and report writing abilities (10 pages maximum).

Please do not send any additional information (such as copies of certificates, copies of diplomas, other writing samples, etc.) and keep the total size of your application under 2MB if possible.