DR Congo

FARM Market & Value Chains Manager - Goma, DRC

Closing date

*This Assignment is for 7 Months(April - October 2021)*
About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better word is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action – helping people triumph over adversity and build stronger communities from within. Now, and for the future.

About Mercy Corps in DRC

Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of approximately 500 people working in Eastern DRC. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu, South Kivu and Ituri provinces. Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programmes in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development.

Program / Department Summary

A Consortium composed of Mercy Corps (MC) and Search for Common Ground (SFCG), in cooperation with multiple local and international partners, are implementing the integrated Food Security and inclusive Access to resources for Conflict-Sensitive Market Development (FARM) program, which seeks to improve stability for men, women, boys and girls through improved land governance and access to land, as well as the development of a more efficient and inclusive market environment for over 250,000 direct and indirect beneficiaries, in the chiefdoms of Bashali (Masisi) and Bwisha (Rutshuru). FARM is a four years program funded by the Embassy of the Kingdom of the Netherlands in Kigali, Rwanda, aligned with the International Stabilization Support Strategy (IS4), which paves the way for the stabilization of Eastern DRC.

Essential Job Responsibilities

Program Management and Implementation

  • Provide leadership and management of all aspects of Strategic Objective 2 (SO2) activity planning, implementation, quality and accountability.
  • In coordination with the third-party technical lead, using Market Systems Development (MSD) approach, ensure that program implementation is responsive to communities and market development needs, consistent with Mercy Corps’ relevant program guidelines, principles, value and quality standards.
  • Oversee all activities related to market/ value chain development, entrepreneurship and youth specific community projects, ensuring that all staff are following work plans, activities are on schedule, and project deliverables are completed as planned.
  • Advise Team Leaders and sector specialists on technical aspects of market / value chain development in a gender, age, conflict and ethnicity sensitive manner.
  • In coordination with the country Program Performance and Quality (PAQ) department, monitor the implementation of activities through regular field visits and assessments to ensure program quality and impact.
  • Lead MC DRC Food security and Market Access working group, as described under the “Organizational learning section”.
  • Advise on technical aspects of market/value chain development in Strategic Objective 1(SO1) (Land Access and Use) as needed.

Program Coordination / Representation

  • Support the Program Director to liaise with the Dutch Embassy in Kigali and Goma Representation and represent the program to other ISSSS aligned or funded programs, cooperating sponsors and other stakeholders.
  • Represent Mercy Corps at government, donor, NGO and other relevant events in the field (including the Clusters), in close coordination with the Program Director.
  • Coordinate activities with SO2 partners, sub-grantees, local government and other implementers, as well as with other Mercy Corps programs.
  • Maintain relevant partnerships to ensure successful program implementation, in line with MSD approach.

Finance, Compliance and Quality Management

  • Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
  • Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
  • Provides technical and management support for the reporting requirements to the program.
  • Ensure that the FARM program has sufficient systems in place to meet program management standards and comply with donor regulations and good practice.
  • Ensure that the Program File for SO2 is kept up to date and meets minimum program management standards.
  • Support development and implementation of program policies, protocols and systems.
  • Work with program staff to integrate quality monitoring processes based on protocols into program implementation, including internal and external reviews of program quality.

Team Management Support

  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
  • Contribute to program team-building efforts, help team members identify problem solving options and build capacity related to market and value chain development.

Organizational Learning

Lead and coordinate technical knowledge sharing for the internal Food Security and Market Access Working Group (through regular meetings, email communications and program exchange opportunities), in coordination with the PaQ Director, the Director of Programs and the Program Directors to: collaborate with the Technical Support Unit and field teams to apply technical modifications to project implementations, share and disseminate best practices and lessons learned, prepare and update internal technical guidance across programs and with support departments to improve technical delivery across Mercy Corps' Food Security and Market Access programs in the DRC.

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility: Direct Supervisor to SO2 Team Leaders and Specialists

Reports Directly to: Program Director – FARM

Works Directly With: SO1 Manager, FARM M&E Team, Program Staff, Finance, operation and program support staff

Knowledge and Experience:

  • MA/Sc or equivalent experience in social sciences, management, international development or other relevant field;
  • 3-5 years’ relevant professional experience implementing value chain and / or market system development; agricultural or livelihood programs, preferably in insecure or transitional environment;
  • Flexibility, learning attitude, willingness to work with many iterations in program implementation;
  • Strong facilitation and consensus-building skills;
  • Experience in gender and youth integration;
  • Strong written and oral English preferred;
  • Experience managing national and international staff;
  • Experience managing sub-grantees preferred;
  • Experience / skills managing programs in insecure regions required;
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members;
  • Experience in Africa, specifically DRC, preferred;
  • Patience, perseverance, initiative and a sense of humor required;
  • Fluency in written and spoken French required.

Success Factors:

The successful Market and Value Chains Development Manager will be familiar with the particular challenges of market development in Eastern Congo, including regional implications. He/ she will have a strong combination of team leadership, coordination, experience in conflict sensitive development and implementing programs in contexts of insecurity. S/he will have familiarity with the procedures of the MSD approach, and the capacity to manage relationships with different levels of value chain actors, supporters and influencers including farmer organizations, inputs providers, microfinances institutions, traders, parastatal and civil society organizations as well as government ministries and institutions on a local level. The position requires an ability to think creatively about improving opportunities for inclusive market development to promote sustainable practices to achieve food security, contributing to increased stability. A heavy emphasis will be placed on coordination with other humanitarian actors implementing in the areas of intervention. A successful Market and Value Chains Development Manager will complete activities in a timely manner in accordance with Mercy Corps and donor procedures and guidelines.

Living Conditions / Environmental Conditions:

This position is unaccompanied and will be based in Goma (DRC). Accommodation will be provided in Goma within a group housing. Goma is a provincial capital of over 700,000 inhabitants. Living in Goma is comfortable, although water and electricity can be unstable. There are different restaurants and leisure activities available.

While conditions in the country are improving, there are still pockets of violence and insecurity. Mercy Corps’ sub-offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. Internet is available in all Mercy Corps offices. There are a number of health services available with evacuation options for serious illnesses. There’s reasonable access to most consumer goods, although they can be expensive.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

How to apply

Apply Here