Safeguarding Officer

Closing date

About GOAL:

GOAL is an international humanitarian aid agency with operations in 13 countries in The Middle East, Africa, and Latin America. Last year it reached more than six million people in need in nutrition, health, livelihoods, and emergency response programmes.

GOAL in Turkey:

GOAL has been implementing programmes in Turkey since 2016 and has an open-ended registration to operate in the country. In addition to 62 dedicated staff members based in our field offices in Adana, Gaziantep and Şanlıurfa and in administrative offices in Ankara and Hatay, GOAL Turkey also benefits from administrative supports and technical expertise provided by GOAL Syria Response Programme’s Turkey-based staff members.

GOAL Turkey benefits from strong relationships with key stakeholders within the country’s national refugee response framework and has established trust within targeted communities. Our contribution to the national refugee response in Turkey has focused on addressing gaps and responding to identified needs in health service delivery, social security provision, and the protection of vulnerable and marginalized refugees in southern Turkey. Our current project targets nomadic and semi-nomadic refugee groups and seasonal agricultural workers in Adana, Şanlıurfa and Gaziantep. In 2020, GOAL reached over 25,000 refugees with targeted protection support activities.

GOAL is currently implementing two projects (ECHO funded LINK and PRM funded GREEN) in Turkey. The LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labour. LINK has been designed to address and mitigate protection concerns of the vulnerable / marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities, and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. The Green program aims to improve the socioeconomic inclusion, resilience and self-sufficiency of highly vulnerable/excluded women and girls from host and refugee communities (Syrians as well as those living in program locations under the international protection regulation) including nomadic communities and seasonal agriculture workers from both communities through integrated and market driven livelihood opportunities and protection services, including language courses and vocational skills training on greenhouse production and agriculture; case management (CM)/coaching services, establishment of a women cooperative, protection outreach, information provision and awareness raising; and provision of special needs and individual protection assistance services.


Safeguarding is an organisational priority as GOAL strive to make the organization safe for children and adults. It is business critical to have a Safeguarding Officer in place in GOAL’s Turkey Program to ensure total compliance of respective Safeguarding policies by all GOAL staff and representatives.

The Safeguarding Officer will take a lead in driving GOAL’s endeavours in this focussed area of work. The post holder will combine elements of capacity building and monitoring whilst enforcing compliance and accountability, management, and aspects of advocacy.

The Safeguarding Officer (SGO) is responsible for providing overall support to the work on safeguarding. This work includes:

  1. Support establishment of effective safeguarding system as per GOAL Turkey’s annual safeguarding work plan.

  2. Reduce the risk of abuse, neglect, exploitation or harm to children and adults in the program by implementing and monitoring GOAL’s respective policies, including Code of Conduct, Child Protection Policy, Protection from Sexual Exploitation and Abuse Policy (PSEA), Risk Management Policy, Employee Handbook, Whistleblowing Policy, Gender Equality Policy and Strategy, GOAL Social Media and Online Policy, Procedures for reporting and response to safeguarding concerns; and Procedures for safeguarding in staff recruitment. The position holder will lead on all Safeguarding efforts within the organisation’s programming, making sure that all programme and programme support staff in field and support in Turkey abide by safeguarding principles and organisational policies. He/she will ensure that programmes understand, consider and are adapted to the specific needs of men, women, boys and girls, and sensitive to vulnerabilities; and monitor this across GOAL Turkey’s interventions by upholding the principle of ‘do no harm’ and minimum standards on protection, including child protection.

  3. Provide technical support to relevant stakeholders of and departments within GOAL. The position holder will work closely with the organisation’s systems departments to ensure that safeguarding considerations are integrated in all organisational procedures and practices including recruitment and human resources management, procurement, delivery and distribution of goods and/or any kind of assistance as well as with GOAL’s Stakeholders to ensure children/women/programme participants are not harmed (safeguarding) and are included in the assessments, design, implementation and evaluation of all interventions, in order to improve on the results and sustainability.

  4. Provide Safeguarding technical advice and capacity building support to staff and programs, and closely coordinate with the Safeguarding focal persons in all program offices in different locations.



  • Ensure that the safeguarding mechanisms are in place and are subject to continuous monitoring/review.
  • Deliver high quality, accessible and reliable support, guidance, and capacity for safeguarding focal points in all program locations.
  • In collaboration with Program Coordinator, safeguarding focal persons and Global Safeguarding Advisor, develop and follow up with the implementation of GOAL Turkey’s annual safeguarding work Plan.
  • Ensure that all programming is designed, implemented, and monitored through a Safeguarding lens.
  • Support staff to take proactive steps to ensure that risks within all program activities (including workshops and community events) are identified and procedures are in place to eliminate or lower risks of harm done against boys, girls, men, and women program participants.
  • Write reports and provide recommendations for follow-up and for future safeguarding capacity building activities.
  • Provide information for and support with proposal writing and reporting to donors with safeguarding aspects of program activities.
  • Update the country context analysis paper for protection and safeguarding mechanisms of vulnerable and under risk girls, boys, men, and women with referral options and / or pathways within the communities in which GOAL operates.
  • Maintaining a reporting system that works based on the Local/Country Procedures. This requires coordination with Safeguarding focal points at the head and field offices for the country programme with delegated responsibility to receive concerns and reports.
  • Liaise, align with, and contribute to GOAL’s Global Inclusion and Safeguarding sector
  • Ensure that senior management team are actively engaged and promoting Safeguarding measures.
  • Work to ensure vulnerable populations, including women and children have knowledge about our Safeguarding and Code of Conduct policies and procedures and have access to respective reporting mechanisms.
  • Undertake clear, strong advocacy in line with the Safeguarding Policy at all levels across the country office, utilising all appropriate internal platforms and events in order to raise awareness, challenge complacency and increase commitment.
  • Identify and utilize opportunities to integrate safeguarding approaches into all aspects of our work.
  • Apply critical analysis to ensure that we live up to our commitment to making GOAL safe for children by ensuring safeguarding concerns are reported effectively in line with the policy, acting as the country referral point.
  • Develop a Terms of Reference for and form Safeguarding Task Force for GOAL Turkey to follow up with the effective and safe implementation of annual safeguarding work plan; and lead and provide guidance for the task force.
  • Make appropriate use of external opportunities to develop the Safeguarding Policy and practice them across the country office, drawing on these experiences to inform and refresh internal policy to ensure that country office maintains its position and standard.


  • Support GOAL’s system teams (logistics, HR, Compliance and Internal audit, Communication) in their role to create a safe environment and organizational identity promoting Safeguarding approaches.
  • Support Human Resources in their preventive role in ensuing abuse by staff, volunteers, consultants, or visitors does not occur.
  • Ensure that protection and safeguarding concerns are included in Human Resource procedures during the recruitment processes as well as during their tenure (e.g. ensure that HR requests regular reminders to familiarise with and sign the organisational policies, etc.)
  • Support Human Resource in addressing staff well-being and support as a measure to reduce misconduct and possible abuse and harassment.

Specific Responsibilities:

Audit and assessments

  • Contribute to the review and update of annual Safeguarding self-audit and risk assessment for all program locations.
  • Contribute to finalizing and implementing GOAL Turkey’s CPP and PSEA audits and plans of action and follow up on the action plan implementation when requested.
  • Ensure clear recommendations are defined and agreed following audits and / or analysis and implemented through an agreed and documented action plan, reviewed on a quarterly basis.
  • Contribute to on Gender Audits and Analysis in GOAL Turkey’s Area of Operation and programming, working with relevant staff and supported by the DHoP and, in close consultation with GOAL Global advisers and GOAL Turkey management, produce action plans to address the findings of these audits.
  • Where appropriate, undertake safeguarding investigations, sometimes in challenging environments and to rigorous timescales and standards, in coordination with the Program leads and Global Investigation Unit.

Input in GOAL Turkey’s Accountability Framework

  • Ensure that all safeguarding concerns are reported safely and effectively to respective focal persons using the respective reporting templates and are proactively followed up to the required standards.
  • In coordination with Program Coordinator, respective program and system leads, deliver mandatory safeguarding inductions and trainings to GOAL Turkey staff to enable them with key responsibilities to undertake their roles and mainstream safeguarding functions. Deliver on-going refresher training and inductions as appropriate.
  • Keep an updated record of all trainings conducted through GOAL’s online Training Management System.
  • Ensure field focal points/staff are identified and trained appropriately to identify, respond to, and report on record protection and safeguarding concerns; are able to deliver safeguarding inductions.
  • Ensure that safeguarding accountability activities are rolled out across the program locations.
  • Ensure that the tools and knowledge is made available to managers and that they know how to access support and guidance.
  • Monitor and disseminate Gender, Protection, Child Protection and Safeguarding information to all GOAL Turkey staff as appropriate.
  • Review and strengthen Safeguarding systems within stakeholder agencies; plan and deliver trainings and inductions when and as needed.
  • In collaboration with Program Coordinator, safeguarding focal persons and Global Safeguarding Advisor, conduct a review of Safeguarding Policy implementation throughout the country program; develop and follow up with the implementation of GOAL Turkey’s annual safeguarding work plan.

Additional Responsibilities

  • Comply with GOAL’s policies and practice with respect to safeguarding, Anti-harassment & Bullying, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
  • When and as requested, participate in respective working group meetings, and represent GOAL at Protection Cluster, relevant sub-clusters, and other relevant coordination hubs.

The duties and responsibilities set out above are not exhaustive and the post holder may be required to carry out additional duties from time to time which are reasonable in relation to their level of skills and experience.



  • Turkish citizenship.
  • Degree level qualification in Social Work, Sociology, Human Rights, Psychology, Business Administration, relevant Social Sciences, or relevant experience in civil society and/or humanitarian sector.
  • Minimum 2 years of experience in child protection/child safeguarding, protection practice with I/NGOs and/or civil society or humanitarian context.
  • Excellent verbal communication and report writing skills in English and Turkish
  • Demonstrably good understanding of protection, child protection, child safeguarding and cross cutting issues of gender and culture.
  • Experience of planning and undertaking training programs/workshops for different levels of professionals (e.g. field workers, managers, senior managers, and decision makers).
  • Experience in or good understanding of safeguarding in the international humanitarian aid context.
  • Experience or necessary educational / professional background to manage as well as undertake complex child protection/safeguarding investigations and or disciplinary investigations.
  • Ability to travel and work across Link and Green program locations for monitoring, capacity building and provision of technical support purposes.
  • Sound knowledge of safeguarding (Child Safeguarding & PSEA) in workplace as a PSEA focal point, humanitarian operations.
  • Demonstrable commitment to Children’s and Refugees’ rights.
  • Proven skills of project reporting; narrative and data formats
  • Very good presentation skills (in Turkish and English)
  • Good command of Microsoft office tools (MS Word, MS Excel, Outlook at a minimum)
  • Self-sufficient, proactive, self-motivating work style.
  • Awareness of own strengths and weaknesses and commitment to self-managed personal development.
  • Ability to prioritize and deal with competing deadlines in the face of competing demands.
  • Ability to provide remote support and establish supportive relationships and networks.
  • Good team player, strong interpersonal skills, and the ability to work in cooperation and within different cultural environments.
  • Decision-making skills and problem-solving ability
  • Very good communication skills
  • Attentive to details
  • Ability to meet deadlines and cope with pressing timelines.


  • Fluency in Arabic (spoken and written) is a strong asset.
  • Understanding of / experience in Protection and other relevant coordination mechanisms for within Turkey.
  • Understanding and previous experience in contribution to proposal development / programme design.
  • Experience of a lead role in advocacy or policy work either in the field of Child Protection/Safeguarding or Human Resource to achieve policy change.
  • Good knowledge on social research methodologies and techniques; and demonstrable experience on data collection and analysis.
  • Previous working experience in ECHO funded projects

General Terms and Conditions

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of program participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organization without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

Thank you.

How to apply

Interested? Then apply for this position via clicking on the "apply now" button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted.

Application deadline is 02 December 2020.