Case Management Officer - Reyhanli

Closing date

ABOUT US: TIYYD and Karam Foundation are partners in the Karam House project, which serves as a hub for programs that provide innovative education and aid to displaced Syrian families, children and youth.

JOB BRIEF: The Case Management Officer is a compassionate, care-driven professional who believes in facilitating wellness for children and their families. S/he will take initiative in instituting case management policies and communicating with children and families in effective ways to promote education. S/he will take into account programmatic and budgetary constraints when making decisions about the direction and nature of supporting each family.



  • Conduct family intakes through field visits and interviews
  • Register families for program per registration process
  • Identify potential beneficiaries in coordination with local partners
  • Conduct interviews with families and children throughout project for project updates for donors and management
  • Support on internal programmatic reporting for management
  • Provide translation support for donor updates
  • Reviewing therapist evaluations, treatment objectives, and plans
  • Monitor cases by verifying attendance, and providing personal support
  • Provide internal + external referrals to beneficiaries
  • Maintain beneficiary database through data entry, reviewing case notes, logging events, and progress.
  • Improve program results by studying, evaluating, and suggesting re-design processes
  • Prepares reports by collecting, analyzing, and summarizing results data and trends
  • Take the extra mile and interact with beneficiaries to keep track of their progress and to ensure improvement
  • Take note of psychosocial status of individual children
  • Implement Case Management and PSS SOPs


  • Attending professional development training as needed
  • Regular reporting to the KF Team Leader
  • Other tasks as may be assigned by the KF Team Leader


  • Minimum Education: Bachelor’s Degree
  • 3-4 years experience in the field, case-management, or PSS
  • Fluency in Arabic language
  • English + Turkish proficiency preferred
  • Mental health professionals preferred
  • Effective communication skills
  • Excellent organizational and time management skills
  • Compassionate
  • Attention to detail
  • Documentation & analysis skills
  • Excellent people skills and people management skills
  • Ability to connect with children
  • Patience
  • Creativity and willingness to learn
  • Good team member
  • Competence in Google Drive (documents, spreadsheets)

LOCATION: Reyhanlı/Türkiye

HOURS: 40 hours / week; Saturday - Wednesday 9 am - 6 pm (Non-COVID hours). Monday - Friday (COVID Hours)

SALARY: in Turkish Lira. Salary defined by the organization's salary grid and educational level

*Must have Turkish Citizenship, Valid Turkish Residence Permit OR a Hatay issued Temporary Protection ID*

How to apply

Interested candidates should fill out this application form. If you are selected for an interview, you will be contacted via email.