The International NGO Safety Organisation (INSO) is an international charity that supports humanitarian programming and access in volatile contexts.
We provide NGOs with a range of free services including real-time incident tracking, analytical reports, safety related data and mapping, crisis management support, staff orientations and contextualized training.
Our services help NGOs with their risk management responsibilities and support strategic analysis, evidence-based programming and humanitarian access at all levels.
Founded in 2011, we have grown quickly from innovative start-up to become a globally recognized charity and a valued component of the coordination architecture.
Today, we provide daily support to more than 950 national and international NGOs across most of the world’s conflict zones and have developed a strong reputation for performance, principles, and professionalism.
Please note that any start date is provisional and deployment may be delayed due to COVID-19 related travel bans and regulations. INSO suspended all international duty travel, including international deployments, on 16th March 2020 until further notice. As the situation is evolving, we will be re-evaluating the travel suspension on a regular basis.
As we continue to grow, we are now seeking a qualified and experienced individual to join our HQ team as a Global Communications Manager.
The post offers an exciting opportunity to play a broad, creative, and influential role in advancing the cause of the humanitarian safety to a global audience.
The main function of the post is to capture and communicate our impact to a wide range of stakeholders in order to raise awareness and support.
These will include NGOs (our beneficiaries), our institutional donors (like ECHO, DFID and USAID), related and peer entities (like the UN and Coordinating Bodies), host Governments and other influencers and stakeholders including academia, researchers and the general public.
As the first communications post at INSO, we need an energetic, hands-on all-rounder, capable of conceiving and executing through a variety of communication channels and the professional determination to build from the ground up.
We welcome all applications, but the post would ideally suit someone already working in communications for an NGO or an international organisation and with some knowledge of INSO, the humanitarian safety architecture and/or conflict analysis.
The Global Communication Manager is an international staff post based in The Hague headquarters with frequent travel to field offices. She/he reports to the Executive Director and can draw on the support of an in-house Information Manager. She/he can expect to recruit two support staff by 2023 to complete the team.
- Working with senior management to develop a communication plan including identifying resources required, stakeholders and desired outcomes.
- In line with the strategy, conceptualize and develop targeted communication materials and/or campaigns that will engage and influence stakeholders to achieve the desired outcomes.
- Work across the organisation to identify, document and present impact case studies, testimonials, success stories and other impact outcomes for a variety of stakeholders.
- Lead the production and publication of the INSO Annual Impact Report, utilizing case studies, testimonials, and graphics to present INSO’s impact throughout the year.
- In cooperation with technical support and third parties, coordinate the comprehensive redesign and relaunch of INSO's website with all new content.
- Actively manage INSO's social media presence to promote a wider understanding of conflict and humanitarian security as well as of our mission and impact.
- Lead INSO’s response to, and participation in, global campaigns and initiatives like World Humanitarian Day, International Women’s Day etc.
- Draft staff profiles and stories to support recruitment and promote INSO as a good place of work.
- Work with HQ and country teams to develop product/event specific communications strategies and materials as needed, such as for new product launches or fundraising events.
- Lead the creation of brochures, leaflets, flyers, posters, info-packs etc as required.
- Draft internal bulletin coordinating with all HQ departments and country teams to identify relevant information and news to share
- Serve as global focal point for media contact and prepare press statements when requested and support other staff in dealing with the media.
- Monitor INSO media coverage and develop and manage relations with humanitarian reporters, news outlets and publications.
- Maintain up to date awareness of key donor communications, branding and marketing policies, updating colleagues where changes occur.
- Develop and monitor metrics to indicate the impact of communication efforts.
- Establish a multi-media library of INSO materials (photos, videos, stories etc).
- Proactively seek opportunities to promote and advance awareness of, and support for, INSO’s mission and impact.
- Provide briefings and presentations externally and internally as required.
- Bachelor’s degree (or higher) in communications, journalism, marketing, media or related field (English, liberal arts, etc)
- Minimum of 5 years of professional experience and proven track record in organisational communications (or marketing) – ideally with prior experience in the humanitarian, philanthropy or development fields.
- Experience of advising senior leadership in identifying and communicating impact.
- Good understanding of main humanitarian actors – NGOs, UN, donors etc – and their various interests, profiles and activities.
- Exemplary (native level) English writing and editorial skills. A second language, such as French, Dutch or Arabic, is a big plus.
- Good understanding of Adobe Creative Suite (InDesign, Photoshop, Illustrator etc), MS Office and CMS. While the post will be supported by an Information Officer, some web design and HTML skills are preferred.
- Good understanding of modern communication and marketing trends, technologies and platforms
- Creative, inquisitive and detail oriented. Able to see and communicate engaging stories across a variety of audiences and mediums.
- Emotionally mature with excellent interpersonal skills. The ability to engage, understand and influence a wide range of personalities.
- Energetic, globally mobile and keen to travel to high risk countries where INSO operates.
- Competent and adaptable self-starter.
INSO’s Safeguarding Policy:
INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process. As such, the following safe recruitment practices will be applied:
· All offers of employment will be conditional on receiving at least two satisfactory professional references;
· INSO will ask candidates about significant gaps in employment history or frequent changes of employer and address;
· All essential qualifications and relevant professional accreditations and memberships will be verified;
· The successful candidate will be required to provide a valid proof of identity (passport, ID card);
· All new hires will receive an orientation in INSO’s safeguarding policy and procedures and associated documents (Code of Conduct, Whistleblowing etc.);
· All new hires will be required to sign and abide by the Code of Conduct as a condition of employment.
Terms & Conditions
Post is offered on a 1-year fixed term, renewable International staff post based in The Hague with travel to the field (50%), salary of EUR 5,000 p.m., housing allowance (subject to qualification), fully comprehensive insurance and 2.5 days p.m. annual leave.
How to apply
Interested applicants are requested to contact firstname.lastname@example.org and reference “Global Communications Manager” in the subject line of the email.
Only shortlisted candidates will be contacted. Please include the following in your application:
- Cover Letter in English specifying how you meet the mandatory requirements of the role (1-page maximum).
- An up-to-date CV (4-page maximum).
- 2-3 relevant work samples or links
Please note that applications will be reviewed on a rolling basis and the position may close sooner than the advertised closing date if a suitable candidate is found. Please apply as soon as possible.
Please do not send any additional information (such as copies of certificates, copies of diplomas, other writing samples, etc.) and keep the total size of your application under 2MB if possible.