People and Operations Manager
Women for Women International (WfWI) helps women survivors of war rebuild their lives. We have over 25 years of experience working with women in countries affected by conflict. The UK office was set up in 2006 and has since grown into a vibrant and fast-growing organisation, raising over £5million for women in countries affected by conflict.
We are seeking a People and Operations Manager in our busy and dynamic London office to support our transformative work with the most vulnerable women in war-torn countries.
Director of Finance and Operations (with matrix reporting to Global Director of People and Organisational Development)
Location: 49-51 East Road, London, N1 6AH
Working Pattern: Full time
Salary Level: Dependent on experience
Suggested Start Date: ASAP
Closing Date: Wednesday 4th March
Interviews: Thursday 12 th March
You will contribute to Women for Women International-UK’s strategic and operational HR objectives and provide the full range of HR guidance and advice to managers and employees. As the first point of contact for all employee related matters, you will ensure that all staff are aware of, and operating to, both our global and local HR policies and procedures, and that these are being implemented consistently across the organisation. The People and Operations Manager plans and delivers our people services in compliance with the UK employment law and best practices, to support our employee life cycle. You will nurture a culture that fosters performance and wellbeing of our staff members and serve as a trusted advisor to line managers.
You will help develop and coach managers so that they can confidently and consistently address any staffing issues that may arise, alongside managing routine employee-employer relations. You will coordinate and administer regular HR activities whilst contributing to a range of new and diverse HR projects, both for the UK team specifically and as part of the global HR function. You will spearhead new policies and practices to promote staff wellbeing and engagement, as well as shape and direct our working culture, to ensure that Women for Women International is truly a great place to work and develop both personally and professionally.
This position is also responsible for office management and day-to-day operations including asset management and general troubleshooting. Creating an enabling environment and removing barriers that prevent WFWI-UK staff from reaching their full potential is essential to our success and so this is an important aspect of the People and Operations Manager’s remit and makes up around 30% of the role, including line management of the Operations Assistant.
This opportunity will suit someone who has experience of working in an HR team or function, with a strong understanding of people management, and experience of dealing with employee relations. The ideal candidate will be highly organised, an outstanding communicator (both oral and written) and understand the importance of building strong productive relationships across a diverse group of colleagues. You will be an excellent multi-tasker, with exceptional attention to detail, and you will be calm and focussed in high-pressure situations. You will have an enthusiastic and flexible approach to work, strong emotional intelligence, and a genuine passion to make a difference to our work and our team.
Key Duties and Responsibilities:
Human Resources (70%)
- Ensure that the organisation abides by UK employment law best practice, including:
- Keep audit-quality, legally compliant records of contracts and personnel transactions such as hires, promotions, leave, grievances, performance reviews, and terminations;
- Manage the administration of HR, supported by the Operations Assistant;
- Support the finance team with the monthly administration of payroll;
- Regularly review and update the Employment Framework and organisational policies, and ensure staff training and awareness of all policies.
- Lead on all employee relations, including:
- Ensure adequate systems for performance management are in place and administered as part of the organisational life cycle, including providing advice and support to directors and managers, monitoring staff personal and professional development plans, ensuring job descriptions and contracts are up to date and filed;
- Respond to staff enquiries regarding policies, procedures, and terms of employment; o
- Support any employee related matters such as performance management, complaints, grievance procedures, etc.
- Manage, advise and monitor the recruitment and selection process of staff and work placement programme students, promoting diversity and inclusively at all levels.
- Develop and oversee processes of onboarding and inductions, including orientation to WfWI’s principles, ways of working, and culture.
- Provide support to managers regarding change management and organisational development, including:
- Advise and support directors and staff in conflict management, and the resolution of employee relations and complex HR issues; proactively raise HR issues with supervisors when needed;
- Advise and support activities for strengthening leadership and team-building across the organisation, including mentoring and coaching skills as well as tools for improving teamwork and supporting a culture of shared leadership.
- Contribute to the HR strategy and organisational development initiatives.
- Proactively improve existing systems and processes if necessary, to assist in creating an efficient and effective working environment and team.
- Maintain relationships with key third parties (building management, employment lawyers, Payroll provider, regulatory bodies, etc.).
- Actively contribute to the development of a culture that fosters overall wellness and wellbeing for all staff members, including:
- Ensure that the organisation has appropriate policies and procedures in place to fulfil its duty of care for staff, both whilst working in the office, at home or travelling.
- Proactively provide pastoral care to staff in line with our organisational principles, and support staff in managing their wellbeing – in coordination with team managers.
- Ensure team ownership of our agreed organisational values and principles to enhance our working culture, and prompt the staff review and renewal of these values on an annual basis.
- Provide regular management reporting to Executive Team and to the Board on HR KPIs.
- Act as a member of WfWI HR global community, seeking support from the Global HR and OD Director for aligning HR processes to the Global policies, developing joint initiatives, and contributing to developing a global approach on talent and mobility.
Office Management and Operations (30%)
- Manage relationship with the building manager/ landlord, and with the support of the Operations Assistant, run an efficient and effective office space.
- Line management of the Operations Assistant, supporting them to fulfil their key tasks, including office resource management; administration of team meetings; travel arrangements and procedures (including insurance, safety and security) for the organisation; front-of-house office duties.
- Oversee operational management requirements, including asset storage, IT, office equipment and supplies.
- CIPD qualified (or working towards), or equivalent HR work experience
- Demonstrable people management expertise, and experience in handling complex and sensitive employment relations
- Knowledge of UK employment legislation and best practice
- Office/ Administrative experience
- Office management experience, including managing 3rd party providers
- Experience of a fundraising environment
- Experience of managing staff members
- Able to maintain a high degree of confidentiality and professionalism
- Ability to multi-task and prioritise duties with accuracy and attention to detail
- Exceptional organisational skills
- Excellent communication, emotional intelligence, and relationship-building skills
- A strong sense of fairness and consistency, and an ability to remain true to these principles in situations of pressure and stress
- Ability to work autonomously and take initiative
- A passion for the work of Women for Women International
Please send your CV, and a covering letter (no more than 2 pages) outlining how your previous experience, knowledge and skills equip you to meet the requirements of the person specification to UKRecruitment@womenforwomen.org
Women for Women International is an equal opportunities employer and we positively welcome applications from all suitably qualified persons regardless of their religious beliefs or political opinions, sex, marital or family status, ethnicity, sexual orientation, age or disability status. All candidates must have the right to work in the UK. Women for Women International UK is a registered charity (charity number: 1115109) and a company limited by guarantee (company no: 05650155), registered in England and Wales.