Country Director, Mexico

from HIAS
Closing date: 30 Nov 2019

HIAS seeks a Country Director, Mexico, who will be responsible for overseeing HIAS’ operations in Mexico and the implementation of its community protection services for refugees and host community members. The Country Director provides strategic vision and leadership, ensuring that HIAS Mexico’s programs align with HIAS’ Refugee Rights Framework. S/he is also the public face of the agency, regularly engaging with various stakeholders from the government, UNHCR and NGOs to help advance refugee rights and protection.

The successful candidate has demonstrated the ability to build capacity and provide effective leadership and management skills. S/he has a strong commitment to refugee protection and relevant experience implementing, monitoring and overseeing humanitarian programs, to include cash based assistance programs. This role reports to the Regional Director, Latin America, and works closely with HQ stakeholders across multiple departments. This role will be based in Monterrey, Mexico.

Essential Functions:

Program Management:

  • Develops detailed strategic goals and visions for HIAS Mexico in alignment with HIAS’ Refugee Rights Framework.
  • Works closely with International Program HQ staff and Technical Directors to deliver high-quality evidence-based programs that reflect HIAS’ focus on legal protection, GBV prevention and response, mental health and psychosocial support, and economic inclusion.
  • In coordination with HIAS’ technical specialists, oversees the design and successful implementation of all programs offered by HIAS Mexico.
  • Works closely with HQ to develop country program objectives.
  • Manages the timely submission of high-quality proposals and leads required donor negotiations.
  • Ensures that all staff have the necessary tools, resources, and information to deliver and evaluate services that meet or exceed internationally accepted standards and protocols.
  • Maintains responsibility for all reporting to donors and HQ.

Outreach and Representation:

  • Serves as HIAS’ primary liaison with key partners and stakeholders in Mexico particularly UNHCR, other UNHCR NGO partners, the relevant government authorities and other domestic and global partners, as appropriate.
  • Liaises with HIAS Advocacy, Communication, Community Engagement and Development teams as needed; drafts and edits materials for outreach and representational purposes.

Human Resources Management:

  • Manages and builds the capacity of HIAS Mexico employees.
  • Ensures a positive work environment and compliance with HIAS’ Core Values and Code of Conduct for all field office staff and volunteers.
  • Provides ongoing training and learning opportunities in areas of core competency and priority.
  • Establishes organizational structure, job descriptions, performance measures that reflect clear work expectations aligned with program goals and HIAS Mexico’s HR manual.
  • Works collaboratively with HQ on all personnel-related issues and ensures compliance with local labor laws and regulations.

Financial Management:

  • Oversees the overall implementation of all necessary financial and administrative systems to ensure that HIAS Mexico has met all required legal requirements and operates in a manner consistent with HIAS’ global financial standards.
  • Oversees financial reporting, audit and in-country financial legal compliance, and cash flow.
  • Provides timely, accurate and effective oversight of all aspects of country financial operations consistent with laws, donor requirements, and HIAS’ policies and procedures.
  • Implements effective fiscal controls and institutes and monitors a system to ensure the accuracy and timeliness of all aspects of financial managements.
  • Provides regular reports to HQ to ensure grant compliance and safeguard against uncovered program costs in budgets.


  • Models HIAS’ values through collaboration, strategic decision-making, evidence-based programming, and efficient management of resources.
  • Ensures accountability through effective monitoring and impact assessment; complies with HIAS and donor policies, procedures and requirements.
  • Contributes to the development of systems to better measure and demonstrate the impact of HIAS’ work.
  • Upholds international best practice standards relating to the Prevention of Sexual Exploitation and Abuse in HIAS operations and ensures all staff understand and comply with those standards at all times.
  • Ensures compliance of staff, volunteers and project partners with all HIAS’ policies and procedures.

Safety and Security:

  • Maintains responsibility for Safety and Security of all HIAS employees and assets.
  • Ensures that updated safety and security policies and procedures are in place and implemented, as necessary.
  • Consistently monitors the security environment in Mexico and provides analysis to the Regional Director and HIAS’ Director of Safety and Security.

Qualifications and Requirements

  • Graduate degree required.
  • A minimum of ten (10) years of experience with the NGO sector, specifically in humanitarian response settings; a minimum of five (5) years’ experience managing large teams and country programs.
  • Must be a citizen of Mexico and/or prior work authorization in Mexico required.
  • Oral and written fluency in English and Spanish required.
  • Experience in age, gender and diversity mainstreaming and community-based and human rights approaches preferred.
  • Excellent written communication and oral presentation skills, including experience presenting to a wide variety of audiences; demonstrated ability to work effectively with a wide range of stakeholders and facilitate multiparty discussion and collaboration.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and budget and accounting software.
  • Experience developing and implementing project objectives, indicators and budgets; experience in cash based interventions and work with vulnerable populations.
  • Knowledge of results-based management and experience overseeing procurement and audit procedures a plus.
  • Excellent strategic thinking and problem-solving skills; a flexible, creative and collaborative working style.
  • Ability to travel throughout Mexico regionally and internationally, as required; at times to insecure or difficult working environments.
  • Commitment to HIAS’ mission and values and refugee protection.
How to apply:

Please submit your resume and cover letter to our website,