Under the direction of the Development Manager, the Volunteer Coordinator is responsible for the organization and oversight of all volunteer and intern activities, recognizing those who support our work by donating their time, providing administrative supports to the AmeriCorps programs, community recruitment outreach and assisting in additional resource development efforts, as needed. The IRC in Salt Lake City works with an average of 1,500 volunteers each year who support more than 20 different programs, including 25 part- to full-time interns each semester.
- Work with staff, AmeriCorps service members and refugee communities to identify and coordinate strategic volunteer positions including short and long-term opportunities.
- Train staff on developing strategic volunteer opportunities, volunteer supervision and support of volunteers and interns, including one-time group volunteer activities.
- Keep accurate and current volunteer records ensuring all required documentation is on file and complete.
- Maintain, update and distribute job descriptions for all volunteer opportunities. Work with program staff to develop, revise and/or compile additional support materials for volunteers as needed.
- Recruit, screen, orient and place volunteers and interns with appropriate service opportunities.
- Maintain updated Salesforce database to record, track and report volunteer time.
Collaborate with program managers and staff to ensure volunteer services are strategic and necessary.
With support from the development specialist, plan and implement regular formal and informal volunteer and intern recognition activities.
Respond to new volunteer inquiries swiftly and keep current volunteers regularly informed about news and events.
Coordinate volunteer projects developed with community entities such as businesses, schools, or churches.
Work with the Development Specialist to develop, conduct, maintain and track corporate volunteer activities and engage including positive relationship building with corporate partners and professional groups.
Develop, implement and review policies and procedures that guide the volunteer program.
Maintain and lead a formal and comprehensive internship program, including a comprehensive onboarding and check-in process with opportunities for regular professional development.
Provide administrative support to the Deputy Director who coordinates the AmeriCorps programming as the Site Supervisor.
- Recruit volunteers and interns from the community by strengthening existing relationship with local colleges and universities and building new relationships when opportunities arise.
- Maintain and build resources for advertising volunteer, intern and AmeriCorps positions and opportunities.
- Provide outreach to new community entities to become involved with the IRC.
- Produce promotional newsletter and social media content focused on volunteers, assist in production of outreach materials.
Work closely with the Development Manager on reporting, special events, and corporate partnership building.
Assist in planning and implementation of special events, in-kind giving events, appeals, outreach and other resource development efforts.
Prepare and/or support the preparation of monthly reports in completion of federal grants and other grant requirements.
Participate in IRC Communities of Practice and other networking/learning opportunities in the network, as applicable.
Maintain professionalism, customer service, and IRC Way ideals when working with the community, volunteers, AmeriCorps service members and staff.
Other duties as assigned.
- Undergraduate degree with a minimum 3 years of experience successfully managing volunteers; understanding of development and fundraising a plus.
- Excellent interpersonal relations skills: the ability to work effectively with partners, donors, colleagues in a cross cultural, multi-disciplinary environment.
- Ability to problem solve in a fast-paced, varied environment.
- Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time and meet deadlines.
- Experience developing and providing orientations, trainings and presentations.
- Strong writing and communication skills including experience working in and developing teams and programs.
- Proficient in Microsoft Office including Outlook, Word and Excel. Experience using Publisher or other basic graphic design programs, preferred.
- Experience using Salesforce or other web-based data systems preferred.
- Knowledge and understanding of ethics and confidentiality related to fundraising.
- Reliable transportation with proof of valid driver’s license, insurance and clean driving record.
- Ability to work some weekends and evenings required.