Senior Info. Comm. Technology Associate, (GS7), Ouagadougou, Burkina Faso # 62913
I. Post Information
Job Title: Senior ICT AssociateSupervisor Title/ Level: ICT SpecialistOrganizational Unit: ICTPost Location: UNICEF Burkina Faso / OuagadougouJob Level: G-7 / Post # : 62913 - Fixed term - Funding Source : OR
II. Organizational Context and Purpose for the job The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
Job Organizational Context & Purpose of Job:
Under the supervision of the Head of ICT unit, the Senior Information and Communications Technology (ICT) Associate perform specialized activities pertaining to UNICEF’s ICT systems including desktop administration, server operations, hardware, and software. Specialized activities may include technical support in the testing and implementation of new application system releases, modules and functionalities and systems administration tasks. This is skilled work, which may include the provision of procedural leadership to more junior staff or serve as a focal point for a systems project.
III. Key functions, accountabilities and related duties/tasks: Summary of key functions/accountabilities:
=> ICT Office Customer Service Support: •The Senior ICT Associate is fundamentally involved in enlisting the support and cooperation of client staff from across the office in the installation and maintenance/troubleshooting of ICT applications. •S/He liaises and interacts with colleagues, users and user groups in establishing application requirements, proposing them to concerned development entity, and providing training in new systems and applications. •The Senior ICT Associate may coordinate with external service providers, such as telephony/Internet service providers, and consultants, ensuring delivery of agreed services and prompt resolution of service issues. =>ICT Administration:
Senior ICT Associates perform specialized IT application administration activities to ensure functionality and facilitate user interface. Accountabilities/key results include: •Maintaining the accuracy of the ICT equipment inventory in collaboration of the Administrative unit and coordinate the transfer of obsolete equipment to the Property Survey Board (PSB). •Supporting the development, programming including Web/Android programming, testing, debugging and implementation of new applications and systems and customizing existing applications. •Identifying system vulnerabilities and relevant security patches; prioritizing, evaluating, testing and applying third party patches. •Providing first and second level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues. •Assisting in the management of specialized ICT projects, particularly in the area of development and implementation of new systems and applications (RapidPro, Geomatics, etc). •Preparing periodic and ad hoc reports.
IV. Impact of Results Senior ICT Associates perform highly skilled ICT activities. They demonstrate initiative in the identification and resolution of issues/problems and provide substantive technical assistance to senior ICT staff in addressing systemic problems. The impact thus affects not only the design and functionality of fundamental ICT systems, but also the operational effectiveness of staff throughout UNICEF. Indirectly, their work impacts on delivery of office-wide programmes. The Senior Associates are accountable for resolving problems escalated by ICT Assistants. S/He should timely escalate any pending unresolved issue to the ICT specialist. V. Competencies and level of proficiency required (based on UNICEF Professional Competency Profiles)
View our competency framework at :
VI. Skills •Advanced knowledge of the organizations ICT regulations, rules and procedures as well as systems and applications. •In-depth knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows, Linux, Office 365, SharePoint, etc), hardware and applications software and other office technology equipment. •Ability to develop and provide training. •Ability to correctly and promptly identify problems, develop solutions and resolve issues. •Takes responsibility to respond to service needs promptly and proactively. •Demonstrates a high degree of integrity, reliability and honors matters of confidentiality. •Ability to handle work quickly and accurately under time constraints. •Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.
VII. Recruitment Qualifications Education:Completion of Secondary education is required, supplemented with a degree at university level in Computer Science, Information Systems, Telecommunications, Engineering. ITIL Foundation Certificate or equivalent customer support certification is an asset.
Experience:A minimum of seven years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required. Experience in providing assistance to users on IT products and services and use of applications and diagnostic tools is required. Practical experience in providing technical and business Customer Support and Services is required. Practical experience and working knowledge of Satellite communication systems (VSAT, Thuraya, BGAN) and Emergency communication systems (HF, VHF) is required.
Language Requirements:Fluency in English is required. Knowledge of French is considered as an asset.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=526957