Consultancy for a Community Engagement and Accountability Strategy Review

from British Red Cross
Closing date: 23 Oct 2019

Community Engagement and Accountability (CEA) encompasses working with our partners to engage people in crisis, especially the most vulnerable, in an ongoing dialogue in which their voices are heard, responded to and acted upon, whilst respecting fundamental humanitarian principles and guaranteeing personal data protection. Our ambition is that people in crisis will become more skilled and empowered to lead and shape positive, sustainable change in their own lives, to influence decisions affecting them and to hold all relevant stakeholders to account. In 2019, as part of our international strategy for 2019-2024, the British Red Cross (BRC) is looking to make a significant impact in advancing the mainstreaming of CEA within the Movement.

In 2019 BRC launched our 2019 – 2024 international strategy. To generate evidence to measure the impact and success of the strategy, learning questions were developed and aligned with each of the focus areas of the strategy. For Community Engagement and Accountability (CEA), there are two strategic learning questions:

  1. What changes (if any) have resulted from the improved accountability and engagement of the RCRC with people vulnerable to and affected by crises? How has this been this achieved?

  2. How is BRC able to most effectively support the mainstreaming of CEA within National Societies and the broader Movement?

The purpose of this consultancy is to generate evidence around the BRC strategic learning questions for CEA by conducting a review to identify what and how BRC staff and our partners are learning from using and piloting CEA approaches and CEA tools. Key components of this review must include:

  • Do BRC staff and our partners feel adequately supported in adopting CEA best practice in their roles? How can BRC improve the level of support provided?

  • Are the International Quality Methodology (IQM) tools sufficient in highlighting the minimum actions expected for integrating CEA, in to our programs, and do they signpost to relevant and useful CEA tools and guidance so that staff have the resources they need to mainstream CEA appropriately? Are other cross-cutting themes, such as Protection, Gender and Inclusion (PGI) and Protection from Sexual Exploitation and Abuse (PSEA) adequately mainstreamed within the IQM methodology?

  • Is there evidence that BRC and its partners regularly use feedback from communities to adapt programming? If so, do we document these changes systematically? If not, what are the blockers and recommendations for overcoming them?

This consultancy will be desk-based with no field travel expected. Interviews or surveys with BRC and Movement staff based in the UK and overseas can be arranged.

Below is the list of deliverables for this consultancy:

1) A detailed outline of the approach to be implemented, based on this ToR and initial briefings/desk review, including planned timeframe, list of stakeholders to be consulted, and protocols for data collection and analysis.
a. initial findings based on review of programme documentation, existing data, initial feedback from selected National Societies and other relevant stakeholders, and secondary data;
b. an outline of key knowledge gaps not covered by this ToR, and any suggested additions/alterations to the overall ToR;
c. Data collection tools.

2) Draft and final versions the review, including key findings and recommendations. The paper should:
a. be jargon free, clear and simply written (in English);
b. not exceed 30 pages;
c. include an Executive Summary not more than 3 pages (containing an overview of the methods and analysis, conclusions, lessons learned, and specific recommendations which is usable as a free-standing document), brief background, outline of the methodology used (including any limitations), findings, learnings and recommendations;
d. ensure analysis is always backed up with relevant data, with reference to the data source;
e. ensure recommendations made are specific and include relevant details for how they might be implemented;
f. contain at least the following annexes: (i) Terms of Reference, (ii) List of documents reviewed, meetings attended, persons interviewed/involved in Focus Group Discussions, and (iv) Data collection tools.

3) A presentation for dissemination of the findings and recommendations with slides and other resources used.

A proposed budget should be included in the proposal for all interested candidates. We expect this desk review to take between 15-20 days.

The following criteria should be met:

  • Relevant undergraduate or master’s degree
  • Demonstrable understanding of community engagement and accountability (or related fields);
  • Significant experience conducting desk reviews, evaluations and learning research;
  • Demonstrable skills in producing high quality, accessible reports/outputs
  • Fluency in written and spoken English;
  • Strong coordination and facilitation skills


  • Direct experience working with the Red Cross Red Crescent Movement

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively

How to apply:

We will consider applications from consultancy firms of individual consultants.

Interested parties should submit any questions and applications to Sophie Everest, CEA Adviser: by midnight (BST) on 23rd October 2019.

Applications must include:

  1. Curricula Vitae (CV) of proposed consultant

  2. Cover letter of no more than 2 pages summarising how the consultant meets the role specifications, confirmation of availability in the timeframe indicated, and contact details for three professional reference

  3. Proposal not exceeding six pages, outlining a proposed approach and methodology with time plan and itemised budget, and an outline of the roles and responsibilities of the consultant

  4. A sample of a similar piece of work previously conducted

We aim to hold interviews week commencing 28th October (exact date to be confirmed) and for the successful individual to start work by week commencing 4th November (please indicate availability in application).