Volunteer Coordinator

from International Refugee Assistance Project
Closing date: 30 Nov 2019

About IRAP
The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal, policy, and advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization that provides free and comprehensive legal services to people we serve through registration, protection, and resettlement processes.

IRAP operates offices in the U.S. (New York City), Jordan (Amman), and Lebanon (Beirut). Our legal services are supplemented by a corps of pro bono lawyers from leading U.S. and international law firms and multinational corporations, and law students who have created IRAP chapters across the United States and Canada. Through this work, we aim to assist refugees and other displaced people to find safe passage and to transform the landscape of refugee rights in the U.S. and internationally. IRAP has over 50 full-time staff, the majority of whom are based in the New York City office, with others working in field offices in Jordan and Lebanon or remotely. We are a nimble organization staffed by an innovative and collaborative team that is committed to high standards of quality and close partnerships with our clients, peers, and colleagues.

IRAP’s legal department includes over 25 staff who provide individual legal assistance to refugees and other displaced people around the world. Since IRAP’s establishment, we have helped to resettle more than 3,800 individuals to 18 countries.
The IRAP Jordan Office is located in the capital city of Amman. Our team consists of a Program and Operations Director, Program and Operations Assistant, two Staff Attorneys, and two CaseWorkers. Our work is centered on providing remote and in-person legal assistance with refugee resettlement and family reunification through UNHCR referrals, U.S. refugee resettlement, domestic immigration remedies, and relocation through alternative pathways.

This position will work closely with IRAP Jordan’s Program and Operations Director to develop the Volunteer, Intern, Interpreter, and Translator Programs at IRAP Jordan to support key programming and community engagement opportunities. The Coordinator will work to ensure IRAP Jordan has an adequate number of volunteers to support services, and will represent IRAP to community and civic partners. The Coordinator will work to enhance and manage the contractor-based in-person interpretation and translation program through local engagement of relevant institutions and local recruitment. In addition, the Coordinator will collaborate with the Director to craft and disseminate content to be used for internal communication and outreach efforts.


  • Recruiting Volunteers/ Interns/ Interpreters/ Translators*

  • Plan and implement recruitment campaigns to ensure an annual expansion of the volunteer and intern program.

  • Plan and implement recruitment of skilled, trained and qualified interpreters and translators to adequately support staff, volunteers, and interns’ case specific work.

  • Publicize and raise awareness about IRAP volunteer, intern, interpreter, and translator opportunities through outreach and presentations to universities, language schools, and other relevant networks.

  • Regularly review application forms for qualified candidates, and manage all relevant inquiries.
  • Refine and enhance volunteer, intern, interpreter and translator vetting materials and procedures.
  • Organize hiring committee, conduct necessary interviews and other vetting procedures for volunteers, interns, interpreters and translators.

Supervising Volunteers/ Interns/ Interpreters/ Translators

  • Onboard and offboard all volunteers, interns, interpreters and translators, ensuring that they complete the necessary forms prior to their start date and end dates.
  • Serve as initial point of reference when volunteers, interns, interpreters, and translators have questions or concerns during their time at IRAP.
  • Hold or coordinate regular one-on-one check-in meetings, and monthly group meetings with volunteers and interns to ensure appropriate training and adherence to IRAP standards.
  • Coordinate and provide initial and ongoing training for volunteers and interns, to include monthly group sessions that are responsive to the evolving needs of the volunteers and interns.
  • Record and report all volunteer, intern, interpreter and translator time and keep accurate, appropriately documented records of service time.
  • Coordinate with the Program and Operations Assistant and the Program and Operations Director to ensure timely payment for interpreter and translator services.
  • Maintain individual volunteer, intern, interpreter, and translator files, ensuring all required documentation is complete, accurate and on file.
  • Support the Jordan Program and Operations Director in the management of IRAP student chapter involvement with IRAP Jordan programming.

Other Responsibilities

  • Establish and implement protocols for volunteer, intern, interpreter, and translator recruitment and coordination for IRAP Jordan.
  • Maintain and distribute accurate and up-to-date descriptions for all volunteer, internship, interpreter and translator opportunities.
  • Develop volunteer and intern training materials in Arabic and English, in consultation with the Jordan Program and Operations Director.
  • Develop interpreter and translator training materials in Arabic and English, in consultation with the Jordan Program and Operations Director.


  • Maintain an inventory of information packets for visitors and meetings.
  • Assist the Jordan Program and Operations Director in raising awareness about IRAP and representing the IRAP team at meetings, conference and public speaking engagements.
  • Support the implementation of communication strategies, including information to conduct targeted community outreach.

This is a full-time position based in IRAP’s Amman (Jordan) office.


  • Authorization to work in Jordan required.
  • Fluency in English and Arabic required.
  • University degree (BA/BS) in International Affairs, nonprofit management, business administration or public administration preferred.
  • Minimum 5 years of related professional work experience required; 1-2 years of demonstrated success in managing volunteer programs and/or external community relations preferred.
  • Previous experience with a displaced persons focused international non-governmental organization experience preferred.
  • Sensitivity to client empowerment and to working with clients of all backgrounds, including LGBTI clients, survivors of trauma, and other vulnerable populations.
  • Excellent interpersonal and communication skills required; public speaking experience preferred.
  • Highly organized and flexible; able to multi-task and manage a high-volume workload; excellent time management skills.
  • Ability to communicate effectively and diplomatically with current and prospective volunteers, interns, interpreters, translators, partner organizations, and colleagues.

The annual salary for this position is $46,228. IRAP offers excellent benefits including family health, dental and vision benefits, and twenty days of vacation, five personal days, and twelve sick days per year.

IRAP believes that diversity is critical to fostering a strong workplace and serving our clients well. We strongly encourage applications from people with lived experiences in the communities that we serve, members of other marginalized communities, and individuals whose identities are underrepresented in the legal profession.

How to apply:

Please submit a cover letter, resume, and a list of three references at this link. Review of applications will start immediately and continue on a rolling basis.