Country Director - Jordan

from Mercy Corps
Closing date: 02 Nov 2019

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps has been working with vulnerable populations in Jordan since 2003. Mercy Corps Jordan (MCJ) operates with an experienced team of staff and partners who are supported and led by a Country Team based in Amman that ensures consistent, technical and quality driven programming. Mercy Corps implements a range of activities aimed at supporting positive coping strategies by addressing the basic needs of vulnerable families while strengthening opportunities to generate income and increasing access to livelihoods. Mercy Corps Jordan focuses on (1) Humanitarian Response and Protection: providing humanitarian assistance to conflict affected and vulnerable populations to meet basic needs, maintain human dignity and facilitate self-empowerment. (2) Governance and Community Strengthening: working with young people to address their diverse needs, promoting leadership and linkages with civil society, as well as promoting reconciliation and fostering trust across community divisions by strengthening conflict management and prevention mechanisms and enhancing social cohesion. (3) Economic Growth and Resource Conservation: promote domestic market opportunities and high-potential sectors; build appropriate job skills, increase financial access, increase economic participation of marginalized groups, reduce natural resource utilization, and increase usage of alternative energy.

General Position Summary

The Country Director (CD) is the most senior management position for Mercy Corps in Jordan with supervisory and managerial responsibility over all in-country personnel, programs and policies. The CD is responsible for developing the overall strategic direction for programming in cooperation with Mercy Corps' senior management team and local and international partners. They are also responsible for developing and implementing systems, policies and procedures for Mercy Corps' operations in Jordan. The CD is responsible for financial oversight, strategic planning, monitoring and evaluation, staff security, human resource management, and representation in the field. The Country Director is a skilled communicator, able to develop and utilize strong relationships with staff, partners and donors. They will coordinate with their supervisor and be skilled at building highly effective working relationships with HQ. They will harness the expertise, experience and ideas of Mercy Corps' diverse program support teams, including members of the Technical Support Unit, People and Strategy, Research and Learning, and Social Ventures teams and channel them into impactful partnerships with country programs. They will work with the country team to ensure that we learn from experience, thoroughly research and analyze context and develop high impact strategies that address both the current crises as well longer-term solutions.

Essential Job Responsibilities

Strategy & Vision

  • Formulate and plan, in consultation with key stakeholders, a clear vision of present and future program goals and strategies which can be clearly communicated to team members, local beneficiaries, international partners, governmental counterparts, and donors.
  • Set direction by prioritizing and organizing actions and resources to achieve program and agency objectives.
  • Evaluate program priorities within the country and participate in regional prioritization.
  • Explore, evaluate and present new country and project funding opportunities that leverage impact and integrate initiatives and activities; support and direct related fund-raising activities with both institutional and private donors.
  • Use technical support teams collaboratively.

representation and influence

  • Represent Mercy Corps programs with national and international media and participate in community activities as appropriate.
  • Maintain productive relationships with internal and external constituents such as private partners, local governments, foundations, the private sector, etc.
  • Anticipate needs, understand donor pool and contribute to shaping donor's views on development.
  • Explore, evaluate and present innovative funding opportunities that support the country objectives as a whole.

Team Management

  • Develop and maintain an excellent human resource plan consistent with Mercy Corps policies and best practices in people management.
  • Institute a disciplined culture of performance management and regular feedback between supervisors and their direct reports.
  • Recruit, manage and motivate, and onboard an informed, skilled and efficient team with an emphasis on excellence and achievement; encourage a team culture of learning, creativity and innovation, incorporating staff development strategies and performance management systems into the team building process.
  • Establish leadership and personal credibility with the Mercy Corps team, and implement and create an organizational culture of accountability, responsibility and quality of services.


  • Oversee program quality and impact by ensuring programs are based on sound design principles and utilize Mercy Corps and donor required M&E systems.
  • Gather evidence of program impact through robust agency standard procedures for data gathering, reporting, and evaluating program outputs and outcomes
  • Lead country team to strive for impact at country and regional level leading to sustained change based on solid systems and incorporation of learnings into programs.
  • Fulfill Mercy Corps Program Management Minimum Standards based on the organization-wide guide;
  • Establish mechanisms to link reporting, monitoring and advocacy for internal and external purposes supporting regional or agency wide thought leadership efforts
  • Ensure all interventions adhere to Mercy Corps' Gender Policy, Do No Harm principles, and beneficiary accountability standards.


  • Coordinate overall country budget; manage budget within approved spending levels and establish an annual cash flow plan to ensure a steady and adequate supply of funds for program activities.
  • Build and maintain operational structures that ensure proper segregation of duties between finance, administration and logistics and fully support field programs.
  • Build and maintain an environment of collaboration among program, finance, operations and human resource team members resulting in optimal support for program activities.
  • Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
  • Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.


  • Manage security and safety of the entire country team and Mercy Corps assets according to best practices, MC operating standards and field realities.
  • Liaise with the Global Security Advisor, Strategic Response and Global Emergencies Director and Regional Program Director on crucial events, high-risk periods, and incident reporting or security policy changes.

Organizational Learning

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to PARTNERS

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    to our partners and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility 8 direct reports and 250 team members overall


Reports Directly To: Regional Program Director

Works Directly With: Syria Response Regional Technical Team, Syria Response Director, Syria Response Country Directors, HQ Regional Program Team for the Middle East, Mercy Corps Scotland and HQ operational support functions

Knowledge and Experience

  • BA/S or equivalent in relevant field required; MA/S preferred.
  • 7-10 years of field experience in international relief and development programs, including demonstrable success in managing large, transitional development programs.
  • 5 years of senior-level leadership and field management experience, including building, managing and leading a team of professionals
  • Capacity to respond to emergency and disaster response as appropriate.
  • Demonstrated success working effectively and respectfully with host country government, private sector, INGO, NGO partners and other stakeholders in complex environments.
  • Excellent writing skills and experience with proposal development processes with prior experience with USAID, UN, EU and other bilateral funding agencies.
  • Proven skills in financial and grants management; prior experience with UN, USG and European grant management.
  • Successful and proven negotiation, communication and organization skills.
  • Excellent oral and written English skills required; proficiency in Arabic is a plus.
  • Ability to work effectively with an ethnically diverse team in a sensitive environment.
  • Previous work experience in the Middle East and demonstrated ability to work comfortably, and sensitively, in the environment required.

Success Factors

The successful Jordan CD will skillfully represent programmatic priorities of the agency to donors and regional partners while providing effective leadership to the Mercy Corps program team. They will have high emotional intelligence, constructive mentoring skills and proven experience with capacity building and will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority. The ability to facilitate dialogue among a diverse group of individuals with various skill sets and working styles is essential.

Living Conditions / Environmental Conditions

The Country Director Position is an accompanied post based in Amman, Jordan, a modern city with a lovely climate and access to excellent schools and diverse entertainment options. At 3,000 feet altitude the weather year round is pleasant, with rain interspersed with sunshine from November through March. Jordan's significant archaeological and natural beauty provides diverse excursion options for residents. This position requires 20% of travel by vehicle to field offices in generally secure environments.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues. Fostering a diverse and open workplace is an important part of Mercy Corps' vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.


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