Organisational Agility Advisor

Job
from Mercy Corps
Closing date: 01 Nov 2019

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Fostering a diverse and open workplace is an important part of Mercy Corps' vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment where everyone can thrive and do their best work.

Program / Department Summary

The People and Strategy team ensures that Mercy Corps has the people, strategies and learning that will enable it to be world-class, cutting edge, humanitarian organization, creating transformation change in the world. We do this through: the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversation on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

Over the past 12 months, Mercy Corps developed People with Possibility, our program to help managers and teams become stronger, more collaborative and more agile. We piloted the program, adjusted the content and approach based on pilot feedback and refined our online tools. We now have a program that is ready for everyone in Mercy Corps and we are hard at work rolling it out to all 5000 of our team members.

The project is at an important point where demand is high, and we need leadership for sustainable global rollout and measuring the impact of the initiative. This person will be part of the Strategy and Learning team with strong links and intersection with the People Team

General Position Summary

People with Possibility is Mercy Corps' neuro-science grounded approach to building strong managers and teams together. It forms part of our commitment to organizational agility and emergent strategy. After piloting the initiative over the past 18 months, Mercy Corps is looking for a strong team member who can lead on the program's next phase, primarily focusing on providing support to leaders across the agency to roll the initiative across our 5,000 strong member team, develop mechanisms for ongoing sustainability and integrate the core practices across other initiatives so that the tenants of People with Possibility are truly embedded into the DNA of the organization.

Essential Job Responsibilities

STRATEGIC

  • Facilitate or assist with facilitation of People with Possibility kickoff sessions
  • Set up and nurture regional communities of practice. This will require selection regional focal points, engaging with virtual communities of practice to maintain enthusiasm and momentum, and setting up master classes and other additional content for our online and in-person communities
  • Communicate with the organization about People with Possibility using Workplace and other means, to keep engagement and interest high
  • Look for opportunities for integration of PwP practices and principles into other agency initiatives (e.g. PM@MC and GDI, Performance with Possibility) and build out collaboration
  • Build capacity with key People and Strategy and Learning Team members to be able to support and advocate for PwP (to include but not be limited to external presentations and internal training, kickoffs)
  • Partner with VP of Strategy and Learning, Gender Diversity and Inclusion (GDI) Senior Advisor and Human Resources Director, Europe to ensure representation and promotion of the program at strategically important organisational events.
  • Represent PwP and the broader People and Strategy function at external and internal gatherings as required.

PROCESS

  • Responsible for overall project management of the People with Possibility program.
  • Set up and maintain a global rollout structure and process designed to reach everyone in the organization
  • Design an impact measurement methodology and structure to track the impact of People with Possibility, and inform adaptive changes to the program
  • Maintain a system for tracking global participation in People with Possibility
  • Track requests for changes in the program or content for biannual updates to the online tools and program
  • Maintain functionality of the People with Possibility web platform

ORGANIZATIONAL LEARNING

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Part time administrative support

Accountability

Reports Directly To: VP, Strategy & Learning

Works Directly With: Mercy Corps Europe HR Director, Gender Diversity and Inclusion Senior Advisor, People Team Leads around the globe

Knowledge and Experience

  • 5-7 years of directly related experience, preferably including organisational development or learning project management in complex international organisations.
  • Concrete experience in background in learning and development
  • Experience using monitoring and evaluation tools to evaluate program impact.
  • Experience in rolling out and sustaining organizational wide initiatives and managing organizational change.
  • Proven experience of advocacy and networking with senior leaders within an organization. g
  • Understands and is familiar with internal communication practices that promote team member engagement within a culturally diverse international organisation.
  • Demonstrated project management experience; able to anticipate challenges and recommend changes positively and proactively.
  • Language proficiency in English required with additional proficiency in French, Arabic or Spanish preferred.

Success Factors:

The successful candidate will have a passion for learning and development and support team development within the context of the work that Mercy Corps does. They will have experience facilitating training and supporting others to roll out organizational training. They will also have an attention to detail and have experience in overseeing the roll out of initiatives and the ability to track metrics and evaluate success and learning. They will be able to build networks and relationships at multiple levels within the organization and have experience in managing change. The successful candidate will have a growth mindset and be able to effectively role model the practices that People with Possibility promotes.
Living Conditions / Environmental Conditions

The position is based in London, UK or in any Mercy Corps location and requires up to 25 % travel to any Mercy Corps location globally.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

PI114211760

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