Program Associate – Chief Operating Officer’s Office

from Internews Network
Closing date: 31 Oct 2019


The Program Associate to the COO serves as the primary liaison for the Chief Operating Officer, managing communications, logistics, scheduling, and high-level administrative duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned:

  • Serves as primary liaison and scheduler for the COO; maintains and tracks calendar/schedule, relationships.
  • Serves as primary liaison to the Board of Directors; responsible for all meeting logistics, report formatting and dissemination, and scheduling for select Committees.
  • Coordinates planning, agendas, logistics and set-up for conferences and high-level meetings.
  • Attends meetings, records minutes, prepares and distributes notes.
  • Prepares memos, letters, briefing materials and reports.
  • Organizes special projects under direction of the COO.
  • Tracks and prepares responses for internal and external correspondence on behalf of the COO.
  • Manages documents and file system for COO, Corporation, Board of Directors, and other groups as requested.
  • Provides other clerical and administrative support to COO as needed, including printing and/or filing documents, answering calls, preparing expense reimbursements and payment requests.
  • Creates and tracks balances for department budget and submits requests as needed.
  • Provides basic desk research as assigned.
  • Understanding of and demonstrated commitment to upholding Internews’ Core Values


  • University degree required, preferably in a related field such as international affairs
  • 2 years + experience in an administrative support capacity
  • Experience working with remote teams across multiple time zones a plus
  • Excellent communication and writing skills
  • Advanced Microsoft Office Suite skills and experience with scheduling programs, email and internet
  • Diplomatic in communications with high-level executives, Board members, management team, customers and staff at all levels
  • Ability to handle sensitive and confidential information with sound judgment, tact and discretion
  • Ability to meet tight deadlines and work with minimal supervision
  • Ability to build strong working relationships across levels
  • Exceptional multi-tasking and follow-through skills