Head of Operations, Yemen
Job Title: Head of Operations
Reports To: Yemen Country Representative
Country/Location: Sana'a, Yemen
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS' relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
As a member of the newly established Country Program's (CP) Senior Management Team, you will provide leadership and management of the operational functions - Finance, Human Resources (HR), Supply Chain Management (SCM), Administration, Information and Communication Technology, Security and Audit - in support of the Catholic Relief Services' (CRS) mission to serve the poor and vulnerable. You will promote stewardship of resources, ensure principled compliance, proactively manage risk, and lead operational improvements. As part of the Senior Management Team you will proactively manage security and mitigate security risks.
- Hire and onboard team members. The Head of Operations (HoOPs) will work with other Senior Management Team members to develop staffing plans for new projects and support the recruitment process of senior staff. The HoOPs will directly provide onboarding for senior staff in Management Quality (MQ) functions (such as administration, logistics, security etc), as well as providing guidance for onboarding across the MQ teams.
- Effectively manage talent and supervise teams. The HoOPs will directly supervise a number of senior team members within the (MQ) functions. The HoOPs is expected to tailor individual development plans and conduct performance assessment for direct reports. The HoOPs will be proactive in providing coaching and mentoring to staff. The HoOPs will play a key role in managing team dynamics and supporting staff well-being -- this will be particularly important given the high security environment.
- Lead the strategic planning and set up of operational functions in the new Yemen Country Program by providing guidance on needed investments in operations capacity -- systems, processes and staffing -- that meet CRS' standards, donor requirements, and local regulations and support high-quality programming.
- Plan, integrate, coordinate, and monitor day-to-day operations to ensure all support services are delivered with high-quality in an efficient manner. Address issues where operations support needs to be adapted for complex programming. In Yemen this could include access constraints, difficulty in procuring goods and services, complex banking and cash transfer mechanisms and the possibility of remote management in areas which are hard to access because of conflict fluidity.
- Collaborate with Head of Programs to ensure appropriate project expenditures are in line with financial plans and proper stewardship of material sources. Anticipate, identify and address challenges that affect the proper stewardship, risk, and optimal utilization of program assets and resources (financial, human, and material).
- Support the Country Representative in the analysis and mitigation of risk by ensuring a wide variety of operational and programming risks are actively examined and that appropriate mitigating measures are put in place.
- In collaboration with the Country Representative, ensure that all CRS security protocols are understood and observed. Ensure that security protocols are updated on a timely basis and reflect any changes in the environment.
- With the Country Representative oversee the preparation of annual budget plans and grant/project budgets to ensure they reflect maximum operational efficiency and budgetary compliance and mitigate risks. Set and provide technical oversight of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.
- Represent CRS as needed in the UN logistics cluster and foster a network with other operations leads from peer organizations.
- Ensure the program is adequately staffed to meet CP needs and HR systems, policies and practices support a high-performance culture, staff development and retention. Assure quality personnel administration and a work environment that truly reflects the agency's guiding principles.
- Oversee compliance with agency and donor requirements and local laws and regulations in the North and South of Yemen through periodic systems checks, review and assessment of CP's operations policies and procedures. Act as lead contact and responder to issues that emerge from internal and external audits and provide recommendations and guidance to implement improvements.
- Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Provide capacity strengthening guidance for project teams and partners, which includes cross-departmental learning.
Typical Background, Experience & Requirements:
Education and Experience
- Master's degree in International Development, Business Administration, Finance or relevant field required.
- Minimum of 5 years work experience in a management position with progressive responsibilities. Experience with an international NGO and experience outside country of origin preferred.
- Additional experience may substitute for some education; additional education may substitute for some experience.
- Understanding of financial systems, including budgeting and budget/expense analysis experience. Knowledge of SunSystems and Vision accounting software or similar financial reporting software highly preferred. Knowledge of Insight migration preferred.
- Knowledge of multiple public donors' regulations, including emergency donors such as OFDA, GAC, DFID, highly preferred.
- Staff management experience and abilities that are conducive to a learning environment.
- Knowledge of procurement and office administration/management issues.
- Ability to represent the agency at high levels
- Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.
- Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.
- Strong relations management abilities. Ability to work collaboratively
- Team leadership abilities
- Ethical conduct in accordance with recognized professional and organizational codes of ethics
- Proactive, resourceful, solutions-oriented and results-oriented
- Should have the ability to function well in a stressful environment, stay focused, and maintain sufficient work-life balance with limited options for downtime activity.
Required/Desired Foreign Language: Arabic preferred, but not required
Travel Required: Travel will include frequent visits to the Aden office for short trips. Where field travel is possible within Yemen, this is limited to short day trips.
Additional Information related to the posting:
- This is a non-accompanied post.
- Living conditions are compound based, in an area of town where the majority of INGOs and UN agencies are located.
- Strict security measures will be in place, including limited mobility within the duty station and curfews.
- Due to the restrictive environment, international staff will be entitled to frequent R&Rs outside of the country, in addition to Home Leave.
Key Working Relationships:
(note that supervisory relationships are planned only, as CP will be new and team structure is not yet established)
Supervisory: Finance Manager, Security Focal point, Administration & Logistics
Internal: Country Representative, Head of Programming, HR Manager, Deputy Regional Director for Management Quality, Regional Finance Officer
External: In-country lawyer, UN logistics cluster, Operations leads from other peer organizations, Bank Managers, relevant ministerial authorities
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
* Continuous Improvement & Innovation
* Builds Relationships
* Develops Talent
* Strategic Mindset
* Accountability & Stewardship
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Equal Opportunity Employer