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Country Operations Manager | Sudan

from American Refugee Committee International
Closing date: 05 Apr 2019

Country Operations Manager | Sudan

Reports to Country Director | Supervises Operations Support Team

Full time | March 2019

Who We Are

We build a meaningful life for and with the displaced. We believe there is simple human justice in the chance to build a life. When we find people displaced from their homes, countries or lives, our instinct may be to focus on their basic needs. And that is essential. But that is living—it is not a life. A life is filled with joy, dignity, connection, and purpose. And that’s what we aim to build. We are an open family of organizations that works closely with refugees, trafficked persons, and economic migrants, to co-design solutions that help them build full and fulfilling lives.

Our purpose is to inspire and unleash the abundance in every human being. Where others see only pain, we see joy and potential. Where others see scarcity, we unleash abundance: within ourselves, our partners, and within those we meet. We are simply servants of other people’s goodness.

If you are looking for a job, look elsewhere. If you are looking for a place where you can unleash your creativity, leverage your experience and that of those around you, we invite you to join us. We expect and reward disruption, transcendence and change making.

What we do in Sudan

The American Refugee Committee (ARC) provides life-saving services to and recovery programs for displaced populations and host communities in Sudan, addressing the needs of millions of individuals affected by the country’s protracted humanitarian crisis. ARC is working in Sudan since 2004, when it responded with emergency humanitarian services for approximately 500,000 conflict-affected internally displaced populations (IDPs) and host communities in South Darfur’s Tulus and Gereida corridors. In 2014, ARC expanded its operations to meet the critical needs of displaced and host populations East Darfur, making it one of the first international non-governmental organizations to gain humanitarian access in what was then a new Sudanese state. Today, ARC provides one of the country’s largest humanitarian response efforts. Its primary aim is to improve the well-being of target populations by addressing immediate humanitarian needs and contributing to long-term community stabilization.

ARC Sudan’s current programming reaches millions of people through core integrated programming in Health & Nutrition and Water, Sanitation, and Hygiene (WASH), with smaller projects in NFI distributions. The organization recently implemented projects in Peace Building and Food Security as well as Livelihoods, and it expects continued strategic expansion in these, and other sectors based on need. Current programming serves IDPs, refugees, and host populations in South Darfur localities of El Salam, Tullus, Gereida, Bielel, and Dismu Districts, including two large IDP camps: Kalama Camp and Gereida Camp. In East Darfur, ARC serves IDPs, refugees, and host populations in Adilla, Yassin, and Abu Karynka, Asalaya, and El Ferdous localities, including El Need IPD Camp. ARC Sudan is funded through government, UN agency, and private donors, including USAID (OFDA), CHF (pooled humanitarian funds), and UN funding through multiple agencies including UNFPA, UNICEF, WHO, and WFP. The Sudan program’s annual budget is approximately US$10 million with a staff of 112 expatriates and more than 700 national staff, some of whom are seconded from Sudan Government line Ministries.

About the Role

Under the supervision of the Country Director, the Country Operations Manager (COM) will ensure strategic and effective ARC operations, including consistent and high-quality service delivery to ensure proper support for program/project delivery. The COM is responsible for the strategic oversight of ARC Sudan’s country operations and charged with leading a dedicated and talented country team to ensure consistent evaluation and necessary readjustment of policies and procedure to accommodate for a complex operating environment. S/He will develop, implement, and monitor effective and efficient business systems and operational processes to support all program sector activities, assuring accountability, responsibility, and transparency.

The COM supervises and coaches a core operations team in the areas of Supply Chain, Administration, Security & IT. In this key leadership role, the COM will foster a collaborative environment and a culture of accountability within each unit and across teams, in support of, and including program staff.

Together with the unit heads, the COM is responsible for the planning, setup, supervision, implementation, monitoring, documentation, and administration of ARC supply chain systems and structure for its Sudan country program, in accordance with ARC policies, priorities, procedures and guidelines, and in line with donor regulations. S/He oversees the management of ARC’s assets, fleet, facilities, and contractual agreements related to operations.

The COM manages all aspects of safety and security for the country program, in consultation with the Country Director (CD) and the State Program Managers (SPMs).

The incumbent also ensures smooth and reliable electronic communication including email and dissemination of data, user trainings for ARC standard applications, provision of day-to-day IT support to staff and ensuring adherence to ARC IT standards.

As a member of the Senior Management Team (SMT), the COM actively participates in strategic planning and decision making. S/He is also responsible for knowledge building and sharing with regard to management of operations and supply chain management.

Your day to day responsibilities

Administration/Operational Management – 20%

Provide strategic leadership to ensure the Operations Department focuses on key achievements and results.

Supply Chain Management – 20%

Supervise Supply Chain staff to ensure proper warehousing, communication, procurement, assets and stock management, and transportation to support program implementation.

Security Management & Systems – 15%

Supervision – 15%

Strategic Management – 20%

Reporting – 10%

The skills and experience we’re seeking

  • Proven leader with a minimum of five (5) years of experience managing staff, at least three (3) years at the senior leadership level.
  • Minimum five (5) years of progressive experience with responsibility for procurement, logistics/supply chain management, administration, and information technology, particularly with INGO in Africa and/or the MENA Region.
  • Minimum three (3) years of experience managing humanitarian field security and safety efforts in secure and/or hostile environments.
  • Strong analytical and organizational skills with an ability to manage multiple priorities with minimal supervision and to generate results in challenging and complex operating environment.
  • Successful, demonstrated track record of professional achievement at the strategic and operational levels with an ability to track and monitor trends and issues; identify and recommend strategic solutions; evaluate evidence and make quick but critical decisions, and deliver results in a timely and efficient manner.
  • Exceptional interpersonal and communication skills and a collaborative spirit that motivates colleagues and produces results.
  • Ability to succeed as a team leader and team member, forming trusting and credible work relationships within the SMT and staff.
  • Experience working international donor administrative policies and procedures, including complex donor requirements.
  • Experience working internationally, ideally in Africa and post-conflict and/or protracted humanitarian crisis setting.
  • Ability to work productively, impartially, and respectfully in a multi-cultural environment.
  • Employs a can-do, solutions-oriented approach to find creative, innovative solutions in a complex operating environment.
  • Willingness and ability to work in insecure environment and adhere to ARC security policies.
  • Fluent in Spoken, Reading, and Written English.
  • Computer proficiency in Word, Excel, PowerPoint and Access.
  • Bachelor’s degree or equivalent, and demonstrated experience required; Master’s degree preferred


Health, dental, long-term disability, life and AD&D, MedEvac, Worker’s Comp Insurance – We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents. We also pay 100% of the premiums for long-term disability, life and AD&D insurance for you.

Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.

Flexible Leave Time – Between general leave, home leave and holidays, you have ample opportunity to take time off when you need it.

Great Resources – 24/7 support from headquarters for all functions and services your team needs to effectively deliver top-notch customer service.

If all of that sounds pretty great, you should stop by our Career Page and watch our ‘One of the Team’ video.

American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. American Refugee Committee complies with all applicable laws governing nondiscrimination in employment.