State Program Manager - East Darfur
POSITION TITLE: State Program Manager
COUNTRY PROGRAM: Sudan (East Darfur - Ed Daein)
RESPONSIBLE TO: Country Director
STATUS: Full time
SUPERVISORY CAPACITY: Technical/Operations teams
DATE: January 2019
Who we are
American Refugee Committee is and always has been about amazing global citizens taking action to change our world. Today, we’re facing challenging global humanitarian crises that require 21st Century solutions. But we’ve found that co-creating together with impassioned, dedicated people, limited only by their own imaginations, remains the key to designing new solutions that resonate. We still believe that ARC should exist, first and foremost, as a platform for realizing the goodwill of everyday people – people from Sweden to Somalia, Minnesota to Malaysia, Uganda to the U.S.
We’ve found that something incredible will result as long as we begin the journey with amazing people, agree on a destination and move together towards it transparently and open to possibility.
If you are looking for a job, look elsewhere. If you are looking for a place where you can unleash your creativity, leverage your experience and that of those around you, we invite you to join us.
What we do in Sudan
The American Refugee Committee (ARC) Sudan Program started in 2004 in response to the emergency needs of some 500,000 conflict-affected IDPs and host populations in the Tulus and Gereida corridors in South Darfur. ARC currently works in El Salam, Tullus, Gereida, Bielel and Dismu Districts in South Darfur State including two large IDP camps (Kalma and Gereida Camps). Although South Darfur remains the largest component of our country program, in 2014, ARC expanded its program in East Darfur State to include Adilla, Yassin, Abu Karynka, Asalaya, Abu Jabra, and El Ferdous localities, El Neem IDP camp and Al Nimr Refugee Camp for South Sudanense. ARC works mainly in the sectors of Health, Nutrition, WASH with smaller project in emergency NFI distribution, as well as recovery programs in Peace Building and Food Security and Livelihoods. The overall aim of the program continues to be: to improve the well-being of the target populations by addressing their immediate humanitarian needs and contributing to long-term community stabilization.
Major donors include USAID (OFDA), SHF (pooled humanitarian funds), UN funding from UNFPA, UNICEF, WHO, UNHCR, WFP and private funding. ARC Sudan’s program has an annual budget of between $US 9-12million, with 8 expatriates and over 600+ national staff, some of whom are seconded from the line Ministries of the Sudan government. ARC also relies on the commitment and contribution of a large network of community volunteers to successfully implement the program.
What you will do as State Program Manager
The State Program Manager in East Darfur is the leader of the East Darfur team and is responsible for the overall design and implementation of the ARC programs in East Darfur. This is a key management position in the country program and a member of the Country Management Team.
This includes leading technical teams (sectors) in the development of sector plans/proposals; internally and externally coordinating sector activities; establishing and maintaining public relations with state authorities, UN agencies, other NGOs and implementing partners; coordinating management support, including resource allocations and utilization among sectors and administration and accounting for them; monitoring program implementation and reviewing plans as appropriate, managing all program staff, including performance management and staff development; coordinating the production of sector and program reports (ARC and donors) and reviewing/summarizing them for the Country Director; and ensuring program staff and assets are safe all the time.
Your day to day responsibilities and duties
Program Management & Development -25%
· With support of the Country Director (CD) and the Country Program Manager (CPM), articulate and share with staff a clear vision for the program in East Darfur. Share, with staff, strategic information on ARC global new developments.
· Supervise and coordinate staff activities and program implementation to ensure alignment with ARC’s program objectives, Humanitarian principles, line ministries and host government requirements.
· In collaboration with the CPM and program, promote overall program coherence, by ensuring that all projects meet program sector design standards, and have well-defined performance indicators and output monitoring mechanisms.
· Facilitate monthly cross-functional meetings to review progress made in implementation of program plans, budget spending (BvAs & GSPs) and management issues. Share minutes of meeting outcome with Country Director and senior management team.
· Analyze program implementation gaps and expedite resolution of critical program technical deficiencies, with support of the CPM and program sector coordinators.
· Review the M&E Field Monitoring Reports with program staff. Report corrective action taken to the Country MEAL Coordinator, ensuring closure of open issues within two months.
· Provide oversight of ARC local partner NGOs grant sub-recipients. Resolve issues and coordinate reporting with the Roving Partnership Manager and Finance Controller (FC).
· Coordinate, with the technical teams, the preparation of donor and internal reports in a timely manner, including production of Human Interest/Program Success Stories, as required.
· Collaborate with the CPM in the planning, coordination and facilitation of grants launch meetings.
· Ensure branding and visibility signage at project sites are in line with donor guidelines.
· Work closely with the Fundraising Manager (FRM) to design and produce presentation, promotional and communications material, on the profile of the program and operations in the State, for dissemination to internal and external audiences.
· Advise the Country Director on current and potential needs of refugee and IDP populations in East Darfur in appropriate sectors (i.e. Health, WASH, Shelter, Food Security, etc).
· Support the FM, CPM and FC, throughout the various stages of the proposal development process, by leading State teams in intelligence gathering, data collection, drafting of proposal narrative and budget sections, and providing timely responses to inquiries, as needed.
Representation - 20%
· Serve as the ARC representative in the field on program and operational issues, liaising with State government officials, INGOs, NGOs and UN agencies as directed by the Country Director.
- In coordination with ARC program sector heads, strengthen ARC’s technical relationships with relevant State Line Ministries and UN program sector leads (Health, Nutrition, WASH, etc.,) through regular meetings, consultations and updates on ARC programs.
- As directed by the CD, confer with State level donor representatives regarding potential funding shortfalls, project implementation delays, no-cost extensions, or new funding possibilities.
- Host/Attend UN/donor/GoS high-level delegation/representatives/visitors’ meetings, as required.
- Participate as a member of joint inter-agency needs assessment teams for potential new programs, or for routine joint field program monitoring, as directed by the CD.
Personnel Management - 20%
· Foster a work atmosphere that values accountability, results, staff recognition and well-being, innovation, continuous learning and modeling of ARC values, standards and operating principles. Directly supervise program staff in the field, providing regular performance feedback.
· Provide guidance to direct reports and other staff in preparation of Performance Plans and ensure completion of Performance Appraisals at end of fiscal year.
· In consultation with the CPM and HR Manager, support technical coordinators in development of program structure, identification of HR needs and preparation of individual job descriptions.
· Build technical and management capacity of staff in a proactive and strategic manner, through ongoing coaching, on-the-job assignments or formal training opportunities.
· Support the HR Officer in championing the ARC Chnagemakers’ innovative idea generation and collection process.
Operations Management - 20%
· Oversee the Finance, HR and Admin/Logistics functions, ensuring proper internal controls are in place and adherence to GAAP (generally accepted accounting principles), ARC policies and procedures, donor regulations, local labor and fiduciary laws.
· Appraise the CD of the current program, management and security situation, on a daily basis.
· In conjunction with the safety focal staff, ensure that ARC & UN Security Standard Operating Procedures are current and implemented. Ensure submission of Security Incident reports to the Country Operations Manager (COM), within 24hrs of the incident.
· Proactively lead teams in the preparation of Technical Agreements to enable timely State and Federal level approvals, minimize disruption of program implementation and expat field travel.
· Provide input for preparation of documentation for annual renewal of ARC Sudan INGO status Registration.
· Prepare and timely submit monthly cash projections and program cost share to the Khartoum Finance department, to enable adequate time for bank transfers.
· Ensure timely report submission to the COM: weekly Security Report, and monthly Procurement/Supply Chain Management, and Staff Movement reports for ARC HQs Dashboard.
· Monitor schedule for procurement of goods and services for programs and operations. Preside over the bidding process to ensure transparency and adherence to policies and procedures.
· Periodically review inventory of physical assets, including IT equipment, office supplies and drugs stocks, to ensure the records are updated, and timely replenishment and/or assets disposal.
· Prepare the Monthly Management Report for submission to the Country Director.
· Ensure timesheets are prepared with accurate donor codes and submitted to HR/Finance in time for processing of monthly payroll.
· Support the HR Officer in monthly tracking of staff leave balances, to enable proper scheduling of staff leave, and avoid accrual of excess leave days.
Strategic Planning & Execution – 15%
· As a member of the Senior Leadership Team, (SLT) actively participate in team development sessions, contribute to setting common goals, objectives and operating standards. Demonstrate commitment to and accountability for effective team performance.
· Collaborate in the development of the multi-year Country Strategy, Annual Country Management & Operations Plan. Provide input to Quarterly reports on progress, including on Risk Mitigation.
· Attend SLT meetings, remotely and in person; contribute to strategic decision-making.
The skills and experience we are seeking
· Over 5 years’ experience with an INGO in a management position in complex emergency or post-conflict settings.
· University degree in the Social Sciences, International Policy or Administration or related field; Master’s degree preferable.
· Experience in managing a multi-sector program; proposal/grant writing, finance, budget planning and management, monitoring and evaluation; conducting needs assessments.
· Demonstrated ability to manage and lead through influence, vertically and horizontally across functional and geographic boundaries.
· Strong representation, interpersonal and negotiation skills, in managing relations with donor, community representatives, and government authorities.
· Experience in managing and working with a multicultural staff; through a participatory approach and in motivating and counseling staff working in a complex emergency environment.
· Experience in strategic planning and execution
· USAID/OFDA/UNHCR background preferred.
· Experience and/or knowledge of Sudan (history, politics, culture, etc.) and sensitive to issues involved in working in Sudan preferable.
· Excellent verbal and written communications, and presentation skills.
Strong computer literacy; strong skills in Microsoft Office.
Must be fluent in English, knowledge of Arabic a plus.
Qualities top candidates will possess
· Highly motivated self-starter who takes direction well, but also works independently.
· Demonstrated ability to work in a fast-paced environment with tight deadlines, effectively managing multiple priorities.
· An exemplary team leader/player.
- Extremely flexible with the ability to cope with stressful situations.
· Willingness to work and live in remote and security difficult situation.
· Cultural sensitivity essential.
American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. American Refugee Committee complies with all applicable laws governing nondiscrimination in employment.
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