Business Analyst (f/m) for COO Office, with min. 5 yrs experience in Business Analysis or System Quality Assurance

from SOS Children's Villages International
Closing date: 24 Sep 2017

Tasks and Responsibilities:

  • Manage the ongoing relationship with business partners, i.e. especially our Member Associations to drive satisfaction with IT in the area of Operational Excellence and Business Intelligence

  • Gather, articulate and analyse business requirements in the operations domain and define software configuration specifications based on Enterprise Architecture principles

  • Perform quality assurance of existing software specifications

  • Negotiate contracts and monitor vendor performance against SLAs

  • Support the design, documentation and maintenance of domain processes and develop digitization/optimization strategies. Manage domain IT projects and coordinate domain IT activities of the following departments within the COO Office:

  • Information and Reporting

  • Institutional Partnership Development

  • Global Emergency Response


  • A minimum of 5 years of experience in Business Analysis or System Quality Assurance in the operations domain, including relevant work experience in INGOs or international organisations

  • A master’s degree or equivalent in Information Systems, IT, or Administration with focus on IT

  • Very good analytical skills to draw business-relevant conclusions and in SQL/data visualization techniques and tools

  • Experience in translating business requirements into domain IT solutions

  • Deep understanding of efficiency (e.g. MS O365 Apps) and BI tools (e.g. OLAP cube, MS PowerBI/Excel Services) would be advantageous

  • Knowledge in MSSQL Database/ Data warehouse of advantage

  • Skills in Sharepoint of advantage

  • Proven track record of project management and experience in leading roles or ownership of projects/processes

  • Excellent command of English, additional language is an asset

  • Good communication skills, solution oriented, well organised

  • Ability to work independently on defined areas

  • An EU citizenship or work permit for Austria is a necessary requirement for this post

We offer:

  • A diverse range of interesting tasks in a leading INGO multicultural working environment

  • Opportunities for further training

  • A salary that will be commensurate with experience and qualification

How to apply:

If you are interested in this position, please send your detailed e-mail application by 24 September 2017 at the latest to, SOS-Kinderdorf International, Human Resources, 6020 Innsbruck, Austria.