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31 Mar 2009 description

A Case Study into Complaints handling

OFADEC, a Senegalese NGO and certified member of HAP, is currently working in two sectoral focus areas:

1. Repatriation of refugees (Mauritanian boarder)

2. Education / Scholarship Support Programme for refugees (Dakar)

OFADEC was certified against the HAP Accountability and Quality Management Standard in 2007. As a certified agency OFADEC undertook a mid-term monitoring audit in January 2009.