Why your feedback is so important

Madeleine Wackernagel

When we launched the new responsive ReliefWeb site in February, it was after extensive research and user surveys, backed up by analytics data detailing our users’ preferences and priorities.

For us, the substantial increase in mobile use warranted a tailored response - hence we set out to make ReliefWeb as flexible and speedy for mobile users as possible, while not forgetting desktop and tablet visitors or their prerogatives.

Since the first iteration, we have made several changes based on your feedback - see What’s new at ReliefWeb: COVID-19 Topic Page and latest improvements to usability - and will continue to upgrade the site based on your valuable comments as well as homegrown improvements.

And so, we are pleased to present the very latest version of the ReliefWeb site, with some significant changes that we hope will make your user experience much easier.

First off, the search filter is back to the left of the list of documents in the desktop and tablet format, while remaining above the list on mobile devices. The filters are also more defined, making the categories much clearer on desktops and tablets.

When searching for documents, the filters are now by default in a “simplified” mode, entailing fewer steps to select values and a simpler but still flexible way to select how multiple values for a category - for example, countries - are combined by choosing “any of” (Somalia or Sudan) or “all of” (Somalia and Sudan).

For more ambitious searches, the “advanced” search check-box is still available at the bottom of the filters. And for job seekers, the all-important “Closing soon” and “Remote / Roster / Roving” filters are now presented as direct links at the top of the page, so hard to miss - and hopefully improving your chances of finding that dream job!

Up-to-the-minute content - Headlines, Reports, Maps / Infographics - is easily accessed via the “Updates” button on the top bar of the home page, along with further drilled-down categories of “Countries”, “Disasters”, “Organizations”, “Topics”, “Jobs” and “Training”.

In terms of design, we have discarded the “card” display mode in favour of lists for most categories, which have been made more compact to reduce the need for prolonged scrolling on country, disaster and update pages, to name a few.

We do hope these changes enhance your user experience, and as always, we welcome your feedback and suggestions so please do contact us. There is also a dedicated search help page for immediate assistance.