For years, the global humanitarian community has relied on ReliefWeb for timely and accurate information. To ensure we can continue this core mission sustainably for years to come, we are announcing some adjustments to our service levels and introducing new features to enhance our platform.
What's Changing with Our Service Schedule
These changes are a result of budget constraints that have required us to restructure our staffing. To adapt, we are focusing our team's efforts to maximize impact during peak operational periods.
Effective 1 July 2025, our new service level agreement is as follows:
- No Weekend Coverage: Our team will now operate Monday through Friday. The platform will, of course, remain online, but content updates and user support will be paused on weekends.
- Response Within One Business Day: We are committing to responding to all inquiries and content submissions within one business day.
What's New: Empowering Our Partners with "ReliefWeb Submit"
We are excited to use this opportunity to innovate. To compensate for the changes in our service schedule, we will be rolling out new services, starting with a powerful new tool for our partners.
We will soon launch "ReliefWeb Submit," a new feature that will allow verified partners to add their organization's content directly to our platform. This will streamline the submission process, giving our partners greater control and ensuring their critical updates can be posted more efficiently.
We believe that by focusing our team on a business-day schedule and empowering our partners with new self-service tools, we can continue to provide a robust and essential service.
Thank you for your understanding and for being a part of the ReliefWeb community. We are committed to evolving and continuing to support your vital work across the globe.
Have questions? Please contact us at feedback@reliefweb.int.