Because humanitarian response isn’t only active from 9 to 5, neither is ReliefWeb. We actually monitor crisis situations non-stop. In reply to the question: “How do you make it work?”, here’s the answer to why and how we transitioned to the 24/7 operating model to ensure the timely delivery of crucial information.

Team members strategically located

For many years our editorial work was divvied up between three teams working from UN headquarter locations. Time gaps existed here and there and weekends were not fully covered, except during acute sudden-onset emergencies. A couple of months after a devastating earthquake struck Nepal in 2015, we extended our time coverage and moved on to a consistently seamless workflow, implementing the 24/7 operation model.

You ask, ReliefWeb delivers

Since launching our Topics pages in 2013, we have refined and consolidated the section, concentrating on the key issues of the day, such as Fighting Famine in Four Countries, the Humanitarian Crisis in the Kasai region of DRC, and the Refugee/Migrant Emergencies in Europe and South-east Asia. And now, in response to requests from our humanitarian partners, we are pleased to announce the launch of Community Topics.

ReliefWeb Community Topic pages come in two types:

There are stories behind numbers, and we can learn a lot by looking at ReliefWeb analytics trends in 2017. Throughout the year, more than 6,8 million users visited ReliefWeb, an 18.33% increase from 2016. Let’s take a closer look at what and who are behind those figures.

More visibility equals more users

In 2017 we reached out to potential users looking for humanitarian content via new channels. ReliefWeb became available on the latest news aggregators such as Google Play Newsstand and Apple News. Since its launch in late August 2017, Google Newsstand was visited by an average of 9,000 people a month.

Our Product team also worked on making ReliefWeb content more easily discoverable when you search for humanitarian updates on Google or other search engines.

KEY POINTS

• We’ve improved our search filters to make finding training opportunities easier.

• New tabs allow you to discover free and online courses in one click.

• Revised scope means you’ll find courses that are more relevant to your career.

ReliefWeb is the humanitarian community’s go-to site for training opportunities, and now we’ve made it even easier for you to find exactly what you’re looking for. With our latest updates to the Training section, ReliefWeb is able to more effectively facilitate learning and development in the humanitarian world.

Mobile usage continues to grow across the world and browsers are introducing new features that enable web developers to introduce app-like features on their website. ReliefWeb has been no exception - the usage of mobile devices to access our content has been steadily growing, now averaging 30% of all usage. In addition to native mobile apps we have introduced last year, we thought now was a good time to experiment with how ReliefWeb could take advantage of this latest technology trend to offer greater user experience on ReliefWeb.