Officer, Insurance Unit


The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 190 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC is the world’s largest volunteer-based humanitarian network. The IFRC is a membership organisation established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), the IFRC is part of the International Red Cross and Red Crescent Movement (the Movement). The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. The IFRC is headquartered in Geneva, with regional and country offices throughout the world. The IFRC is led by a Secretary General. The Geneva headquarters provides support to governance mechanisms; setts norms and standards; provides guidance to field offices; ensures consistency, coordination, and accountability for performance; facilitates knowledge sharing; promotes collaboration within and respect for the Movement; and expands engagement with partners. The headquarters is organized in three main divisions: (i) Partnerships, including Movement and Membership; (ii) Programmes and Operations; and (iii) Management. The Insurance officer reports directly to the Insurance Manager in Finance and Administration Department. The position is located at the IFRC Headquarters in Geneva.

Job Purpose

To provide specialised support in the day-to-day administrative activities of the Insurance Unit in Geneva in order to effectively and efficiently process the claims, respond to all staff requests including insurance briefings, maintain insurance procedures, provide support on medical evacuation and contribute to smooth relations with all Insurance Units.

Job Duties and Responsibilities

Claims Management

  • Manage the insurance claim process and ensure efficient follow-up of cases by registering, processing, and completing necessary data with staff and client departments and offices.
  • Process health, vehicles, transportation, warehousing, travel, medical evacuation, and volunteer claims working in collaboration with internal clients and National Societies.
  • Initiate and process insurance claims and related tasks including forwarding required documents to insurance companies and brokers (list of employees, delegates and retirees, war risk storage, control commission retrocession, etc.).
  • Ensure timely follow-up of the insurance claim process and provide advice, register, process, and complete the data when necessary with the relevant departments, in notifying the insurer and negotiating the settlement of cases, controlling and dispatching the indemnity received from the insurer with the Finance and Administration Department.
  • Conduct bi-annual analyses of claims to determine the level of risk and possible discrepancies, and maintain claims statistics’ database.
  • Control the insurance premiums coding with the Finance and Administration Department and calculate indemnities for specific cases.
  • Provide support to the Manager, Insurance in organising bi-annual (or upon request) meetings of Insurance Steering Group and provide related timely update on claims information, technical advices, statistics’ details and present new insurance solutions for comments as relevant.
  • Coordinate field medical evacuation with the Human Resources Department and the insurer, arrange for medical guarantee if needed with relevant hospitals and clinics worldwide.

Personnel insurance (health and accident)

  • Provide professional information, advice and support to staff, delegates and retirees on the insurance system, and policies.
  • Issue insurance cards and other relevant documentation and notifications in a timely manner as needed.
  • Manage and coordinate the system and data base of Volunteers Accident Insurance, check and upload the data and issue monthly reports and statistics.

Support during Medical Evacuations

  • Organise the arrangement for medical guarantee, validate medical invoices and if needed contact the medical services supplier.
  • Verify indemnities paid by the insurers, provide coding and validation of invoices for payment.

Administrative support

  • Manage the day-to-day delivery provision of timely and efficient administrative support on insurance policies and conduct routine tasks including: complete and register insurance forms; forward documents requested by the insurance companies or employees, arrange meetings and take minutes.
  • Provide support in preparing PowerPoint presentations and other communication tools, produce timely reports including editing and proof-reading before publications; update insurance documents; set up and maintain accurate file/record.
  • Ensure that insurance information on the intranet (FedNet) is up-to-date and accurate, and issue statistics upon request.
  • Support the Manager, Insurance in the oversight of insurance contracts entered into in IFRC Region, Country Cluster and Country offices.
  • Provide backup support in the absence of the line manager and be on call 24/7 when required.

Client relationships

  • Ensure effective working relationships with Human Resources, Logistics, IT, Finance & Administration and Legal departments at Geneva Secretariat, with Regions and Country offices to ensure a good. understanding of insurance issues, procedures and accountability. Maintain effective external relations and cooperation between the Federation, Insurance companies and the Federation Insurance broker on all insurance related matters.
  • Perform other professional duties as required by the supervisor.



University Degree in Business Administration, Management or an equivalent


Diploma in Insurance studies or equivalent qualification.



  • Minimum 3 years working experience within Insurance companies and/or Insurance brokers.
  • Experience in developing and maintaining personal files on insurance.
  • Experience and knowledge of working with the RC/RC Movement.

Knowledge, skills and languages


  • Good knowledge of the Swiss health system
  • Good customer service skills.
  • Ability to work with minimum supervision and under stress, emotionally mature.
  • Ability to draft and manage routine correspondence, attention to details.
  • Excellent skills in computing - standard software of the Federation especially excel.
  • Analytical skills and comprehensive understanding of processes related to Administration. and/or Insurance.
  • Self-supporting in computers (Windows, Excel, spreadsheets, word-processing, e-mail etc).
  • Good knowledge of HR and Finance
  • Strong communication skills, both written and verbal.
  • Ability to handle confidential information and integrity.
  • Fluent written and spoken French and English.


  • Good command of another IFRC official language (Spanish or Arabic). Competencies and values

Values: Respect for diversity; Integrity; Professionalism; Accountability

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust

How to apply:

Please submit your application to IFRCjobs