Referral System Assessment Qualitative Research Consultant - DRC

from Palladium International
Closing date: 06 Apr 2017

Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

USAID-funded ELIKIA Project Enhancing Services and Linkages for Children Affected by HIV and AIDS (ELIKIA) is a 5-year USAID activity in the Democratic Republic of Congo. The program will improve the health, well-being, and economic security of over 47,000 orphans and vulnerable children, and 16,000 vulnerable households. The project will use an evidence-based, multi-sectoral approach to meet short-term needs and build longer-term resilience of children and adolescents affected by AIDS, while strengthening social welfare systems to provide a coordinated continuum of care. Education Development Center Inc. (EDC) is the lead contractor on this activity and Palladium is a subcontractor.

Project Overview Palladium is planning to conduct an assessment of the social and health facility referrals system for orphans and vulnerable children (OVC) and their families in the Democratic Republic of the Congo (DRC). The goal of this work is to identify aspects of the referral system that should be targeted for improvement and areas where capacity in following referral protocols needs to be increased. The assessment will contribute to the ELIKIA project's objective of strengthening the government of DRC's provincial and district social welfare systems through the improvement of a fully operational, bi-directional referral system for health and social services for OVC and their families.

Palladium is seeking a local or regional consultant to collect the data for this assessment. The selected consultant will work in coordination with the team based in the DRC and the United States. The assessment aims to address the following questions:

1 How well referrals are tracked and followed-up; 2 Barriers to referral initiation and referral completion; and 3 How referral data are analyzed and used

Period of Performance and Reporting The period of performance will be for six months, starting in April 2017, and involve up to 25 days of work. The consultant will work in collaboration with ELIKIA counterparts in the United States and DRC to collect the data for the assessment, analyze the data, and aid in the writing of an assessment report. The consultant will report to Palladium counterparts through routine reports and agreed upon deliverables.


The consultant will collect qualitative data for the assessment and will also participate in the analysis, reporting, and dissemination of the assessment data. Specific responsibilities will include:

  • Conducting qualitative key informant interviews with respondents in Haut Katanga Province, DRC;
  • Organizing and working with a note taker and transcriber to capture all data accurately from qualitative interviews;
  • Analyzing and coding qualitative data based on themes developed in collaboration with Palladium counterparts;
  • Aiding in writing sections of the report based on assessment findings;
  • Providing inputs for the presentation and discussion of assessment findings in Haut Katanga Province, DRC.


  • Bachelor's degree public health, international development, or related field (Master's Degree preferred);
  • Minimum 5 years' experience working in the fields of OVC and/or social protection
  • Minimum 5 years' experience conducting qualitative research, including data collection, analysis, reporting, and dissemination
  • Experience in and knowledge of health and social sector referral system in DRC
  • Experience working in DRC
  • English language fluency preferred; French language skills required
  • Willingness to travel within Haut Katanga province to conduct key informant interviews