ICT Officer for a Call Centre in Nairobi Kenya

from Childline Kenya
Closing date: 20 Jan 2017

Childline Kenya works in partnership with the Government to STOP child abuse and provide a safe environment for all children. We offer the only nationwide helpline service dedicated to children that runs 24 hours toll free, and is accessible by simply dialing 116. The helpline provides counselling, rescue, safe shelter, medical care and legal support. We also actively educate the public on child safety, working with key government agencies and child protection partners in all the 47 counties. Childline is a lifeline for children in distress!

Childline seeks to recruit an ICT Officer, who will work with the Executive Director Childline Kenya to drive the use of technology in the organization, provide effective IT systems, help develop and implement IT standards and policies, and provide technology support and solutions to meet the needs of Childline Kenya. The ICT Officer will manage the overall technology infrastructure for the Helpline and CLK Offices including planning, implementation and management of the software applications and hardware infrastructure that support operations. S/he is a member of the Senior Management Team (SMT) and will take part in Board Meetings and Committees as required.

The ICT Officer will also be responsible for: assessment of applications and technology; formulating and presenting solution options to various levels of management; and influencing and advising on the equipment or software selection process. S/he is a member of the Senior Management Team (SMT) and will take part in Board Meetings and Committees as required.

Specific Tasks and Responsibilities

a. Equipment and Software

  • Configure and deploy new and refurbished workstations, laptops and peripheral equipment.
  • Install, troubleshoot, repair, update and maintain workstations and laptops.
  • Provide software and system troubleshooting and support.
  • Proactively schedule software upgrades and patching.
  • Assure all software on equipment is licensed and keep record of licenses, and track license.

b. Network and Security

  • Monitor network to ensure network functionality and availability to all system users.
  • Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
  • Support existing/new server/s and administer access rights for all users in the office.
  • Maintain local and server based anti-virus software.
  • Inform and train users and management in how to adhere to global and local security ICT policies.

c. Systems Planning

  • Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning.
  • Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids.
  • Test new equipment and applications and provide thorough feedback.

d. Training

  • Train new and current employees on computer software and ICT systems.
  • Assess user capacity and suggest trainings and areas in need of improvement.

Specific Skills, Knowledge and Experience:

  • Bachelor’s degree or higher within information technologies, or substantial working experience within relevant fields and have obtained and maintained relevant certificates
  • Professional knowledge of network technologies and Windows clients
  • Experience in handling servers and related access management control
  • Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
  • Willing to take ownership of issue analysis and resolution efforts
How to apply:

Interested applicants should send their application letters and Curriculum Vitae, including names of three referees to: vacancy@childlinekenya.co.ke on or before January 20, 2017. Only shortlisted candidates will be contacted.

The application should be addressed to the

Executive Director, Childline Kenya,

P.O Box 10003-00100,

Nairobi, Kenya